Matthew Shehata

As an experienced specialist with a passion for delivering outstanding service, I am a self-motivated team player with strong organizational and interpersonal skills. I am always eager to learn new skills, take on extra responsibilities, and grow professionally. My background includes working in busy, pressurized environments where high standards are expected, and I am a confident public speaker with experience in giving presentations and training sessions.

I am fluent in English, French, Spanish, and Arabic, and have completed various certifications and courses, including Global GDS System, PCI Compliance, Healthy Workspace, and Risk Prevention.

My professional experience spans across various roles, such as Business Travel Consultant, Photographer, Sales Representative, and Inside Sales. I have consistently met short and long-term targets, handled customer complaints with empathy, and trained and mentored new staff members.

In my educational journey, I have studied Business Management and Tourism at Campus Training in Malaga, Spain, while maintaining a passing grade of over 90% on all assignments and projects. I have also worked part-time or full-time, learning the valuable lesson of time management.

My key skills include Sales, CRM, Amadeus, Customer Assistance, Travel Consulting, GDS, KPI Adherence, Salesforce, Design, Customer Handling, Customer Loyalty, and Photoshop. I am excited to continue leveraging my skills and experiences to contribute to new opportunities and professional growth.

• Supervised team of 8 Travel Consultants.
• Achieved better KPI by introducing Excel and Asana for Project managements tasks.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

CTA - Certified Travel Associate