Matthew Lloyd
Head Of Customer Success
Las PALMAS DE GRAN CANARIA
Summary
Highly experienced CXO with a track record in leading and scaling high-growth startups. Skilled in developing and executing strategic plans, building effective teams, and driving revenue growth. Strong background in SaaS, CRM, and marketing.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Chief Operating Officer
Wurkr
01.2022 - 01.2023
- Lead the development and execution of the company's strategic plan, resulting in significant revenue growth
- Managed the implementation of virtual workspaces, enabling seamless communication and collaboration among colleagues from anywhere
- Developed and implemented go-to-market strategy for the Wurkr platform.
- Automated onboarding
- Implemented multi team plans, clarified roles of members and introduced new processes to boost quality across departments.
CXO
Wurkr
09.2019 - 01.2022
- Led the development and launch of the Wurkr platform.
- Managed a cross functional global team and drove the company's expansion into new markets
- Developed and executed Customer Success, sales and marketing strategy, resulting in significant growth of the user base.
- Worked with customers to understand needs and provide excellent service.
- Created processes within the all department
- Analysed customer data along with product team, understanding their needs and turning this into actionable insights and accountability for improvement
Head of Client Success
Codiance
01.2019 - 02.2020
- Led the client success team, resulting in high customer satisfaction and retention rates
- Closed a $400,000 deal with a major client
- Implemented a CRM system to improve sales and customer management.
- Participated in team-building activities to enhance working relationships.
- Prepared variety of different written communications, reports and documents.
- Collaborated with team members to achieve target results.
Chief Revenue Officer
Secret Source
11.2017 - 05.2019
- Oversaw the company's record year of sales
- Increased average deal size by 200%
- Introduced and implemented a CRM system to improve sales and customer management.
- Developed and executed a go-to-market strategy to drive company success in exceeding revenue and profitability goals.
- Drove operational excellence at every stage of sales funnel and buyer journey and developed innovative strategies to sell to existing partners and consumers.
EMEA Relationship Developer
Box UK
12.2014 - 11.2017
- Generated $20 million in opportunities and closed $3 million in deals
- Developed and maintained relationships with key clients in the EMEA region.
- Exceeded goals through effective task prioritization and great work ethic.
Customer Relationship Manager
Connect Assist
06.2013 - 06.2014
- Provided dedicated helplines and digital services to charity, third sector, and public sector organizations
- Worked with Oracle Gold Partner
- Helping to create lasting relationships with service users.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Education
Bachelor of Arts - Marketing And Design
Southampton Solent
Southampton 09.1997 - 05.2000
Skills
Strategic PlanningTeam BuildingRevenue GrowthSaaSCRMMarketingSalesCustomer SuccessCertifications
Operations oversight
Planning and execution
Staff Management
Cultural Awareness
Affiliations
Hivemind Expert Practitioner
Member of RevGenius Co-op
Timeline
Chief Operating Officer
Wurkr
01.2022 - 01.2023
CXO
Wurkr
09.2019 - 01.2022
Head of Client Success
Codiance
01.2019 - 02.2020
Chief Revenue Officer
Secret Source
11.2017 - 05.2019
EMEA Relationship Developer
Box UK
12.2014 - 11.2017
Customer Relationship Manager
Connect Assist
06.2013 - 06.2014
Bachelor of Arts - Marketing And Design
Southampton Solent
09.1997 - 05.2000