Matthew Benjamin Gowie

• Upsell and cross sell into 300 strategic accounts. Exceeded targets and was allocated additional sales responsibility to support senior account managers.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Territory Management of accounts to prioritize high potential and maximise time to deliver incremental sales against target.
• Established trusting relationships Professional Services Consultants to deliver high quality Statements of Work to meet customer deadlines and increase sales.

• Left Amadeus following Pandemic affect on hotel industry.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Lead generation from company data of 2000 prospects to establish targets and strategy.
• Sold GBP 150k ARR iHotelier suite during probation. First ever SaaS sale of 8k ARR in first 2 weeks.

• Assisted +1000 customers per year with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Conducted 16 account reviews per day to assess progress and strategize future growth opportunities for clients.

• Established and implemented business procedures and process improvements to grow the business by 250%.
• Mentored 3 junior staff members, resulting in a more cohesive team and increased overall performance.
• Spearheaded successful client engagement digital tools resulting in repeat business and positive referrals from satisfied clients.
• Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.

• Managed daily pipeline of 20 enquiries efficiently, prioritizing tasks according to
urgency/importance while maintaining focus on long-term objectives.

• Delivered exceptional customer service, resulting in a high percentage of repeat business and
client referrals.

• Achieved sales goals of 20 sales per month by cultivating and securing new customer
relationships.