Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
Matias Fedele

Matias Fedele

Manchester,Greater Manchester

Summary

Adaptable and committed professional with strong communication and customer service skills, coupled with proven ability to handle challenging situations calmly and diplomatically. Demonstrates leadership and teamwork in diverse environments. Anticipates needs and provides exceptional service. I have now been in the aviation industry for over 10 years and I am eager to continue my path with it.

Offering strong interpersonal and communication skills with keen ability to handle high-pressure situations. Knowledgeable about ensuring passenger safety and comfort, while maintaining positive and professional attitude.

Overview

11
11
years of professional experience
2011
2011
years of post-secondary education

Work History

Senior Flight attendant, Cabin Manager

Jet2.com
Manchester, UK
05.2015 - Current
  • Regularly evaluated work crew proficiency in current aviation safety procedures and regulations
  • Provided exceptional customer service aligned with company core values
  • Managed onboard financial transactions and purchases
  • Delivered food and snack services
  • Administered essential first aid to passengers and crew
  • Trained in safety procedures and complaint handling for disruptive passengers
  • Provided consistent and reliable passenger safety and comfort
  • Performed and directed safety inspections on aircraft
  • Coordinated daily duties within company standards
  • Acted as liaison between flight crew and cabin crew or passengers
  • Enhanced sales performance to maximise team commissions and company profits
  • Inspired crew members to improve team performance
  • Handled disruptive passenger issues to maintain positive passenger experience
  • Communicated unusual developments to passengers via PA system
  • Reported near misses and actual incidents to internal reporting system

Front of House Receptionist

Hotel Du Vin & Bistro
Harrogate, UK
07.2014 - 05.2015
  • Maintained a professional environment for guests and visitors
  • Oversaw front house reception operations from check-in to check-out
  • Delivered outstanding customer service
  • Recorded guest details and feedback including suggestions, compliments, and complaints
  • Handled guest complaints and resolved issues
  • Maximised positive feedback from clients through proactive actions
  • Coordinated inter-departmental activities across spa, restaurant, bar, events, housekeeping, maintenance and management
  • Handled communications between departments, guests and managers.
  • Generated a daily report with details of incidents, duties covered, tasks achieved and tasks to be achieved
  • Guided guests on local points of interest and cultural locations

Education

Diploma of Secondary School Education -

Jesus Marin

IELTS - undefined

Centre of English Studies
Harrogate, North Yorkshire
01.2012 - 12.2012

FdA Degree - Business Management

Leeds Metropolitan University
Leeds, West Yorkshire
01.2013 - 01.2015

Skills

  • Leadership
  • Interpersonal communications
  • Flexibility
  • Team player/ Teamwork
  • Time Management/efficiency
  • Critical-thinking
  • Organised
  • Problem Solving
  • First Aid certification
  • Logbook maintenance
  • Technical reporting
  • Customer Service
  • Stress resilience

Languages

Spanish written and spoken
Native
English written and spoken
Fluent

Affiliations

  • Tennis, Padel, Reading, socialising

Timeline

Senior Flight attendant, Cabin Manager

Jet2.com
05.2015 - Current

Front of House Receptionist

Hotel Du Vin & Bistro
07.2014 - 05.2015

FdA Degree - Business Management

Leeds Metropolitan University
01.2013 - 01.2015

IELTS - undefined

Centre of English Studies
01.2012 - 12.2012

Diploma of Secondary School Education -

Jesus Marin
Matias Fedele