Summary
Overview
Work History
Education
Skills
Padel tennis, Tennis, Cycling, Gastronomy, Languages
Languages
Timeline
Generic

Math Anthony Rocafor Tamaño

Coma-ruga,T

Summary

Accomplished Lead Field Service Technician with a robust history at Tesla Motors, showcasing expertise in diagnostics and exceptional team supervision. Excelled in enhancing operational efficiencies and reducing equipment failure rates, leveraging diagnostic testing and mechanical aptitude. Demonstrates a proactive approach and a knack for translating complex technical issues into understandable terms, ensuring high customer satisfaction across Europe. Very experienced traveller

Overview

20
20
years of professional experience

Work History

Lead Field Service Technician

Tesla Motors
09.2016 - 06.2024
  • Travelling across Europe to give support in a lot of Operations.
  • Operated hand tools and power equipment according to company safety procedures.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Maintained company field response vehicle stocked with repair and replacement parts
  • Followed safety procedures to avoid injuries in field.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Diagnostic Technician

Toyota Motor
11.2013 - 09.2016
  • Utilized portable diagnostic assessment equipment.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Summarized test results and activities for management via verbal updates or written reports.
  • Set up, maintained and verified sterility of lab equipment and tools.

Senior Service Technician

Mercedes-Benz
06.2013 - 11.2013
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.

Technician Specialist

Renault Retail Group
04.2004 - 11.2012
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

ATA - Level: Light Vehicle Diagnostic Technician -

IMI Learning & Development
London, UK
02.2014

Certificate of Higher Education - Automotive Technology

C.E. Roca
Barcelona, Spain
06.2002

Skills

  • Team Supervision
  • Teamwork and Coordination
  • Mechanical Aptitude
  • Electrical Systems
  • Tool management
  • Device Installation
  • Workflow Management
  • Positive Attitude
  • Diagnostic Testing

Padel tennis, Tennis, Cycling, Gastronomy, Languages

I have been playing padel almost 10 years and it is the one of my longest hobbies. I am trying to play tennis too but this one is not really my passion to play but yes to watch. Every weekend I am trying to going out with my gravel bike and have a very good meal in the middle of nowhere, where the food is the best of the best. Talking about food, this is one of my other passions: Gastronomy. I am trying all the typical food in every country I am visiting and trying to speak the language, but this one it is not really easy.

Languages

Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
Tagalog
Advanced (C1)
Italian
Beginner (A1)

Timeline

Lead Field Service Technician

Tesla Motors
09.2016 - 06.2024

Diagnostic Technician

Toyota Motor
11.2013 - 09.2016

Senior Service Technician

Mercedes-Benz
06.2013 - 11.2013

Technician Specialist

Renault Retail Group
04.2004 - 11.2012

ATA - Level: Light Vehicle Diagnostic Technician -

IMI Learning & Development

Certificate of Higher Education - Automotive Technology

C.E. Roca
Math Anthony Rocafor Tamaño