Mateo Gandara Guzman

• Managed and coordinated service within the assigned section to ensure flawless operations.
• Delivered personalized wine recommendations aligned with guests’ preferences and dining experience.
• Consistently provided high-end, attentive service in a fast-paced luxury environment.
• Proactively identified and resolved service issues to maintain exceptional guest satisfaction.

• Delivered high-quality service in a busy, fast-paced environment.
• Provided wine recommendations tailored to guest preferences.
• Organized and coordinated daily service operations.
• Ensured proper organization and smooth running of the restaurant.
• Performed iberian ham carving duties when required.

• Delivered high-end service in a luxury hotel environment.
• Direct communication and personalized service for VIP guests.
• Wine recommendations and pairing advice.
• Worked closely with managers and supervisors to ensure smooth operations.
• Maintained organization and problem resolution on the floor.

• Started as a Busser at Madera Restaurant.
• After lockdown, worked as a waiter and later bartender at The Nest rooftop bar.
• Returned to Madera as a waiter, promoted to Head Waiter within months.
• Delivered exceptional service while adhering to luxury brand standards.
• Managed guest complaints professionally and supported management when required.
• Strong knowledge of menus, allergens, ingredients, and preparation methods.

• Head waiter in a busy beachfront Italian restaurant serving up to 800 guests daily.
• Managed service flow and ensured exceptional guest experience.
• Assisted guests with menu choices and handled special requests.
• Also worked as Head Bartender at El Torero (Spanish restaurant within the same group) for 2 months

• Extra waiter during the Christmas season in an American/Italian restaurant.
• Delivered high-volume food and drink service.
• Informed guests about daily specials and menu options.
• Completed opening and closing duties following company standards

• Weekend waiter in a high-traffic café environment.
• Took orders and delivered food and beverages efficiently.
• Provided friendly, fast service during peak hours.
• Ensured guest satisfaction throughout the dining experience.

• Co-founded a shisha catering business at the age of 17.
• Provided services for cafés, nightclubs, and beach clubs.
• Developed strong knowledge of hospitality trends and operational processes.
• Identified issues, analyzed situations, and implemented effective solutions.
• Maintained clean, safe working environments to minimize risks.