Martyka Porquet Paradela
Summary
Professional with solid international experience in customer service, administrative duties, and education.
I stand out for my excellent communication skills and interpersonal relationships, as well as my ability to establish genuine rapport with people at all levels. This is supported by a native command of the English language(residential and professional experience in Australia).
I am achievement-oriented, organised, and adaptable to work in dynamic and multicultural environments. I am sincere, responsible and a great team player. Energetic and bubbly.
Overview
33
33
years of professional experience
Work History
Digital Operator
Museum of History(NSW Australian Government)
Sydney, Australia
04.2023 - 03.2026
- Preparation, digitalis action and scanning of physical client files under strict confidentiality standards.
- Secure digital delivery of documentation and files requested by clients.
- Integration into the Shadow Cabinet Commitee, reporting directly to the Chief Executive Officer(CEO). Active participation in weekly and monthly organisational meetings.
Front of House Hostess
Nojira Restaurant
A Pobra Do Caramiñal, Spain
05.2021 - 08.2022
- Direct customer service, taking food and beverage orders, and managing table service.
- Payment processing, cash register closing, and client invoicing.
English Teacher
CEIP Salustiano Rey Eiras
A Pobra Do Caramiñal, Spain
07.2019 - 03.2020
- Taught Conversational English classes to students aged 5-15 years.
- Programmed and implemented educational activities for extracurricular programs and summer camps.
- Provided support worksheets and personalised homework monitoring.
Waitress
Riverstone Bistro Restaurant
Sydney, Australia
02.2014 - 11.2017
- Customer service and order taking.
- Table management, Cash register/ EFTPOS handling.
- Supervised and executed general restaurant tasks.
Bank Teller
Commonwealth Bank of Australia(CBA)
Sydney, Australia
01.2003 - 10.2008
- Managed customer service, including cash transactions, deposits, and opening/closing of bank accounts.
- Provided basic advice on financial products: Personal loans, Mortgages, Credit cards, Investments and Shares.
- Promoted/Cross-Selling of the entity's financial products.
Customer Service Representative (Call Centre) Aust
Telstra, American Express, Sitel Corporation, St George Bank, Adecco Temping Agency (ETT) Australia
Sydney, Australia
02.1999 - 08.2002
- Managed accounts, attended to shareholders queries, resolve discrepancies.
Preschool Teacher
Holy Family Pre-School
Sydney, Australia
01.1993 - 12.1997
- Plan and implement educational activities for children aged 3-5 years.
- Collaborate with parents and specialists to address the specific needs of children.
- Promote and nurture the integral development of children by guiding them in a safe and happy environment.
Education
Diploma -
TEFL Academy
International 2026
Libreta De Inscripción Maritima -
Cursó Maritimo
Ribeira, Galicia 2021
Formación Basica En Seguridad(Basic Safety Course) -
Seforgasa
Pobra Do Caramiñal, Spain 2021
TESOL-Teach English To Speakers of Other Languages -
Teach International
Sydney, Australia 2009
Skills
Achieved high levels of customer satisfaction through dedicated service excellence
Elevated communication standards via telephone, resulting in improved client interactions
Resolved complex issues swiftly, contributing to enhanced team productivity
Executed multiple priorities seamlessly, ensuring project deadlines were met
Delivered precise data entry results, positively impacting overall data integrity
Languages
English- Native
Spanish- Advanced
Gallego-Proficient
Catalán-Basic
German-Actively Learning
Additional Information
• EU CITIZEN / AUSTRALIAN CITIZEN
• Available for Full-time/Part-time
• Immediate availability
Timeline
Digital Operator
Museum of History(NSW Australian Government)
04.2023 - 03.2026
Front of House Hostess
Nojira Restaurant
05.2021 - 08.2022
English Teacher
CEIP Salustiano Rey Eiras
07.2019 - 03.2020
Waitress
Riverstone Bistro Restaurant
02.2014 - 11.2017
Bank Teller
Commonwealth Bank of Australia(CBA)
01.2003 - 10.2008
Customer Service Representative (Call Centre) Aust
Telstra, American Express, Sitel Corporation, St George Bank, Adecco Temping Agency (ETT) Australia
02.1999 - 08.2002
Preschool Teacher
Holy Family Pre-School
01.1993 - 12.1997
Diploma -
TEFL Academy
Libreta De Inscripción Maritima -
Cursó Maritimo
Formación Basica En Seguridad(Basic Safety Course) -
Seforgasa
TESOL-Teach English To Speakers of Other Languages -
Teach International