Martin Berta
Torrevieja
Summary
Highly motivated and versatile professional with a diverse background in customer service, hospitality, and technical support. With experience as a bartender, shift supervisor, delivery driver, and stage technician, I bring a strong work ethic, excellent problem-solving skills, and a people-friendly attitude. Known for my ability to adapt to new roles, maintain a positive work environment, and consistently deliver exceptional service. I thrive in fast-paced environments and excel at managing multiple responsibilities while ensuring high standards of performance and customer satisfaction. A dedicated team player with a proven ability to handle challenges and communicate effectively with both customers and colleagues.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Night Auditor
Moxy Hotel
Bristol
05.2023 - 02.2025
- Performed front desk duties during overnight shifts, including checking in guests, answering phone calls, and addressing guest inquiries and concerns.
- Audited daily financial transactions, ensuring accuracy in guest charges, payments, and billing statements.
- Prepared and balanced end-of-day financial reports for management, ensuring all charges were accounted for and discrepancies were resolved.
- Processed payments and handled cash, credit card transactions, and invoicing, ensuring proper documentation and accuracy.
- Monitored the hotel’s security systems during the night shift to ensure guest safety and promptly addressed any issues.
- Assisted guests with check-out procedures, providing them with invoices and ensuring satisfaction with their stay.
- Managed reservation systems, including processing bookings, cancellations, and special requests.
- Maintained a clean and welcoming front desk area, ensuring a positive first impression for guests arriving late at night.
Stage Technician
S.A.S. Site and Stage
06.2021 - 03.2023
- Assisted in the construction, setup, and breakdown of stage sets, props, and equipment for live events, performances, and concerts.
- Operated and maintained stage equipment, including lighting rigs, sound systems, and video equipment, ensuring all technical aspects functioned smoothly during events.
- Collaborated with production teams, including directors, designers, and engineers, to ensure the stage setup met specific performance requirements.
- Rigged and positioned stage elements such as lighting, speakers, and other technical equipment, following safety protocols and industry standards.
- Managed cable routing and organization to prevent tripping hazards and ensure safe working environments.
- Assisted with the loading and unloading of equipment, ensuring safe transportation and proper storage.
- Responded quickly and efficiently to technical issues or emergencies during live events to ensure minimal disruption.
- Provided general assistance during rehearsals and live performances, ensuring smooth transitions and quick problem-solving.
Grocery Delivery Driver
Ocado
Bristol
08.2018 - 05.2021
- Maintained compliance with all local traffic regulations and company policies, ensuring a safe and efficient delivery experience for both drivers and customers.
- Verified order accuracy by checking the items before delivery to ensure customers received the correct products.
- Ensured that groceries were carefully packed and transported in a safe and secure manner to prevent damage.
- Consistently achieved on-time delivery targets, contributing to improved customer satisfaction and repeat business.
Bartender Shift Manager
Percy & Founders
London
04.2016 - 06.2018
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Served high customer volumes during special events, nights, and weekends.
Shift Supervisor, Barista
Starbucks UK
London
02.2013 - 04.2016
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Than Karoly Highschool
Budapest 09.2006 - 06.2011
Skills
Customer service
Front desk operations
Night audit reports
Multitasking and organization
Guest services
Hospitality service expertise
Teamwork
Timeline
Night Auditor
Moxy Hotel
05.2023 - 02.2025
Stage Technician
S.A.S. Site and Stage
06.2021 - 03.2023
Grocery Delivery Driver
Ocado
08.2018 - 05.2021
Bartender Shift Manager
Percy & Founders
04.2016 - 06.2018
Shift Supervisor, Barista
Starbucks UK
02.2013 - 04.2016
High School Diploma -
Than Karoly Highschool
09.2006 - 06.2011
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