Marta Mendes
Hospitalet De Llobr
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Technical Specialist Monetization Prod. Operation
TDCX
08.2022 - 05.2023
- Balancing customer service with technical know-how, specialized in several monetization product pillars, and assist businesses with product issues.
- Build product expertise to investigate, triage, and resolve post-sales technical issues within the advertising solutions platform.
- Analyze day to day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal analysts.
- Continuosly monitor support queues for technical requests, responding to and/or escalating support tickets within agreed timeframes.
- Partnering with Product Marketing, Product Management, Solution Engineering, Sales, and additional teams to improve product quality and resources that help scale support and operations workflow.
Customer Service Representative
Majorel Spain
08.2021 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company platform improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Executive Administrative
Nagual Alimentación SL
01.2017 - 06.2020
- Head of the Exports Department. Process of goods dispatch, logistics and invoicing.
- Enhanced executive productivity by managing calendars, scheduling appointments, and coordinating travel arrangements.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Reservations Manager
Lodging Apartments
04.2014 - 10.2015
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
Education
FP Superior Grade - Business Administration And Management
Forval Lisboa
Lisboa07.1998
Skills
- Remote Office Availability
- Problem-Solving
- Quality Assurance
- Multitasking Abilities
- MS Office
- Teamwork and Collaboration
- Analytical Thinking
- Organization and Time Management
- Written Communication
Websites
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Specialist Monetization Prod. Operation
TDCX
08.2022 - 05.2023
Customer Service Representative
Majorel Spain
08.2021 - 08.2022
Executive Administrative
Nagual Alimentación SL
01.2017 - 06.2020
Reservations Manager
Lodging Apartments
04.2014 - 10.2015
FP Superior Grade - Business Administration And Management
Forval Lisboa
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