Marta Usandizaga

• Team of 6 people supervision
• Generated department reports and calculated key ratios.
• Implementation of electronic billing.
• Implementation of OTIF-D, Genesys Cloud, and Push notification.
• Implementation of itender.
• Monitored staff performance to ensure adherence to customer service standards.
• Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
• Developed policies and procedures related to customer service operations.
• Compliance expert

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• Team of 5 people supervision
• Department organization: phone and written communication, customer registrations, orders, returns, incidents, billing, sales closure.
• Department reports and ratios.
• Review of department procedures and DCMs.
• Implementation of RD 8/10 in SAP.
• Implementation of Free Price with wholesalers in SAP.
• Participation in working groups with other laboratories: AECOC, SAS-Proyecto SIGLO.
• Participation in group projects: Sodiac, Crucell, Innovation Forum, Fit.

• Team of 3 people supervision 
• Participation in the management committee.
• Forecasts and supply chain management.
• Management of subcontracted warehouse: Bomi. (Movianto now)
• Customer Service department management.
• Responsible for ERP switch from AS400 to DIMONI.
• Participation in the company's image change.

• Responsible for implementing SAP in the sales SD module
• Responsible for key accounts.
• Participation in specialized sector Meetings: AECOC, STANPA.