Marta Trujillo
Barcelona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Customer Success Manager
Byrd technologies
Barcelona
01.2024 - Current
- First contact point for customers during the onboarding and offboarding stages.
- Supporting customer expansions and relocation.
- Coordination with different teams to provide the best customer experience.
- Engaging and developing key customers to achieve MRRs and reduce churn
Customer Success Manager
Keysight Technologies
Barcelona
01.2016 - 12.2023
- Exceeding global revenue and sales targets.
- Renewal of yearly contracts
- Preparing large offers to partners and key customers
- Hit quarter quota targets
- Participating in negotiations of discounts and quarter price changes
- Improved Stock Rotation Process in the EMEA region, defining the communication strategy among key Partners in the UK and Switzerland
- Managing the following Accounts: German Key Customers: Apple, Cisco, Qualcomm, Intel, and Huawei- Munich
- Large Swiss Partner: ComputerControls
- UK large Partners, Universities, and the European E-bay business.
Senior Business Support
Colt Technologies
Barcelona
07.2012 - 12.2015
- Team Business Process Architecture and Change (Improvement Management)
- Ensuring customer satisfaction throughout the book-to-bill process and delivering excellent post-sales support to Customers (B2B).
International Sales Executive
Marcus Evans
Barcelona
07.2011 - 07.2012
- B2B Sales and Marketing of International Investment Events for the DACH Market (Germany, Switzerland Austria, and Liechtenstein)
- I created a large new client base for the following Summits: Alternative Investment Summit (Montreux-Switzerland), Elite Summit (Montreux-Switzerland), Dach Elite Summit (Munich-Germany), Chief Marketing Officer Summit (Bonn-Germany).
Consultant in ecological projects
Corporacion Autonoma del Valle del Cauca
Cali
11.2004 - 06.2010
- Consultant in ecological projects
- Financial reporting
- Compliance with contractual conditions
- Implementation of ISO 9001.
Managing the Sales KPIs and presenting them in weekly meetings
Siemens
Bogota
12.1999 - 02.2002
- Managing the Sales KPIs and presenting them in weekly meetings
- Definition and follow-up of commercial aspects for sales contracts
- Management of insurance payments
- CRM of customers of the Andean region, Mexico, the USA, and Nigeria
- Control of expenses (budgeting)
- Debts recovery and implementation of the Kaizen methodology to improve the delivery times
- Elaboration of the export documentation
- Shipment coordination with Panalpina.
Academic Coordinator
University Icesi
Cali
08.1996 - 01.1998
- Coordinate the logistics for the city development plan, organize meetings led by the department directors, the students (who supported them), and the local government
- Book and organize the venues, purchase the materials for the meetings, and manage the project budget.
Education
Master Thesis in alternative fuel rows / Co/processing -
University of Applied Sciences
Mexico City03.2004
Business Administration -
University Icesi
Cali07.1996
Master Environmental Management -
University Icesi
Cali07.1996
Deutschkurs University of Vienna
ViennaVienna
Skills
- Persistent and focus on targets
- Target oriented
- Positive attitude
- Empathetic
- Intuitive
- Creative Problem Solving
- Communications skills
- IT skills
- HubSpot
- Freshdesk
- Notion
- SAP
- Oracle
- Salesforce
Additional Information
German, English, Spanish, Catalan.
Personal Information
- Place of Birth: Cali
- Nationality: Spanish and Colombian
- Marital Status: Married
Timeline
Customer Success Manager
Byrd technologies
01.2024 - Current
Customer Success Manager
Keysight Technologies
01.2016 - 12.2023
Senior Business Support
Colt Technologies
07.2012 - 12.2015
International Sales Executive
Marcus Evans
07.2011 - 07.2012
Consultant in ecological projects
Corporacion Autonoma del Valle del Cauca
11.2004 - 06.2010
Managing the Sales KPIs and presenting them in weekly meetings
Siemens
12.1999 - 02.2002
Academic Coordinator
University Icesi
08.1996 - 01.1998
Master Thesis in alternative fuel rows / Co/processing -
University of Applied Sciences
Business Administration -
University Icesi
Master Environmental Management -
University Icesi
Deutschkurs University of Vienna
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