Marta Santín Villena
Ceuta
Overview
1
1
year of professional experience
Work History
Work Practices
D-PÍLATE Aesthetic Center
- Interviewed clients to assess needs and determine most suitable needs and services.
- Complete aesthetical treatments
- Organize dates customers
Cater Waitress
SARAO Pub
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shop Assistant
Oysho
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Helped managers with daily checklists and last-minute requirements.
- Monitored shop security to identify and report shoplifting activities and increase security measures.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shop Assistant
ZARA
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted demonstrations to highlight features and benefits of products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Shop Assistant
Bershka
- Built customer loyalty and retention by delivering excellent shopping experiences.
Shop Assistant
Outlet Fifty Factory
- Checked incoming orders and organized new stock.
Customer Service
Luckia Games
10.2022 - Current
- Customer suport by different ways: chats, calls and e-mails.
- To solve incidents in the platforms.
- Game responsibly and Compliance.
- Direct Contact with different departments like: CRM;Product; VIP...
- Activate and validate documents: ID Card and bank documents (certificates and cards)
Education
Vocational Education And Training: Makeup And Ae -
IES Luis De Camoens
Certificate in Higher Education: Preschool Educa -
IES ABYLA
Bachelor's Preschool Education -
Granada's University
Skills
- Problem Resolution
- Supervision and Leadership
- Multitasking
- Teamwork and Collaboration
- Verbal Communication
- Flexible and Adaptable
Additional Information
● Computing: Basic level in Microsoft Office and Internet
● Driving license and I have my own car
● I consider myself an active, organized, capable for co-working and several experience in client suppot
● Available for immediate incorporation
Languages
English
Elementary (A2)
Timeline
Customer Service
Luckia Games
10.2022 - Current
Work Practices
D-PÍLATE Aesthetic Center
Cater Waitress
SARAO Pub
Shop Assistant
Oysho
Shop Assistant
ZARA
Shop Assistant
Bershka
Shop Assistant
Outlet Fifty Factory
Vocational Education And Training: Makeup And Ae -
IES Luis De Camoens
Certificate in Higher Education: Preschool Educa -
IES ABYLA
Bachelor's Preschool Education -
Granada's University