Marta Pérez
Sabadell
Summary
Proactive, organized professional with strong attention to detail and a methodical approach to work. Skilled in problem-solving and providing solutions. Adaptable and committed team player with a sense of humor. Always ready to learn and improve.
Overview
29
29
years of professional experience
Work History
EMEA Technical Customer Service in Medical Devices
Accelerate Diagnostics
Remote
03.2022 - 07.2024
- Complaint handling processes as per quality procedures and IVD regulations, ensuring optimal therapy decisions for patients with serious infections.
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
- Worked closely with other departments such as sales, engineering, and marketing to coordinate resources for optimal customer experience.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Proficiently oversaw maintenance of call center database.
- Took ownership of new and diverse requests, enhancing organization reputation and adding value to job accomplishments.
- Conducted closing activities for financial records to ensure proper closure
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
QC Manager/ Customer Support and Test Service
Fontlab 2000
Santa Eulàlia De Ronçana
05.1999 - 03.2022
- Installed and developed the microbiology laboratory in GMP environment.
- Assisted in the implementation of ISO 9001, 2015 QMS requirements throughout the organization.
- Evaluated test results against established specifications and determined acceptability or rejection of materials and products.
- Manufactured and conditioned laboratory material and medical devices for reagents.
- Demonstrated expertise in assisting customers with Bacterial Endotoxin Testing (BET) and -β-D-Glucan, through proficient utilization of reagents with manual and automatic techniques from Associates of Cape Cod Inc. and Fujifilm Wako Pure Corp.
- Directed customer test service operations involving the detection of β-glucans in human serum plasma and bacterial endotoxin testing on various pharmaceutical products including drugs, APIs, and medical devices according to regulatory standards as EP, USP and FDA.
- Ensured proper maintenance of equipment (company and customers').
- Troubleshot product issues and fixed problems.
- Trainer for the β- Glucan and bacterial endotoxin testing, hands-on techniques and related devices and softwares.
- Executed logistics functions, processed orders efficiently, and handled the company's portfolio effectively.
- Enhanced sales-oriented customer service by efficiently handling order processing, invoicing, and stock management.
Junior QC Analyst
GRIFOLS
Parets Del Vallès
02.1998 - 08.1998
- Utilized classical microbiology techniques to control parenteral drugs quality.
- Conducted in vivo bacterial endotoxin testing in hemoderivatives and parenteral solutions using rabbits, mice, and guinea pigs.
- Managed generation, accumulation, and disposal of hazardous and non-hazardous waste.
Junior QC Analyst
B.BRAUN MEDICAL
Rubí
12.1995 - 02.1998
- Applied classical microbiology techniques
- Sterility test, automatic endotoxin testing, and environmental control were enhanced through implementing rigorous biological procedures.
- Collaborated on the development of SOPs.
Education
Bs in Biology, Microbiology -
Autonomous University of Barcelona
Bs in Food Science -
Autonomous University of Barcelona
Post-degree in GLP-GMP, ISO and Validations in Pharmaceutical Industry -
University of Barcelona
Post-degree of LEAN manufacturing and management of continuous improvement -
Universitary Institute of Science and Tecnology (IUCT)/ Inkemia
Skills
- Quality oriented
- Drugs and Medical Devices
- GMPs, ISO, Industry standards
- Internal audits
- Microbiological analysis
- Technical Customer Support
- Training abilities
- Trust relationships
- Fluid Communication
Extraeducation
- Practical Industrial Microbiology, IUCT (40 H)
- Practical Food Microbiology, IUCT (40 H)
- GMP in Pharmaceutical Industry and Fine Chemicals, IUCT (30 H)
- Potable Water, IUCT (30 H)
- Laboral risk prevention, C.E. Adams
- Biotechnology & Microbiological Food Safety, Spanish Society of Microbiology, 4 ECTS
- Biological Drugs, Sponsored by Jansenn (20 H)
- Quality Internal Auditor ISO 9001:2015, Bureau Veritas Business School (45 H)
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EMEA Technical Customer Service in Medical Devices
Accelerate Diagnostics
03.2022 - 07.2024
QC Manager/ Customer Support and Test Service
Fontlab 2000
05.1999 - 03.2022
Junior QC Analyst
GRIFOLS
02.1998 - 08.1998
Junior QC Analyst
B.BRAUN MEDICAL
12.1995 - 02.1998
Bs in Biology, Microbiology -
Autonomous University of Barcelona
Bs in Food Science -
Autonomous University of Barcelona
Post-degree in GLP-GMP, ISO and Validations in Pharmaceutical Industry -
University of Barcelona
Post-degree of LEAN manufacturing and management of continuous improvement -
Universitary Institute of Science and Tecnology (IUCT)/ Inkemia
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