Marta Korczynska
Malaga,MA
Summary
Experienced hospitality manager with a background in luxury and premium sectors, including service for the Royal Family of the UAE. Skilled in client stay coordination, event planning, financial management, procurement, and budgeting. Proficient in PMS systems like Opera, with a focus on sustainability and maintaining high service standards. Adept at working in international and multicultural environments, ensuring seamless operations and personalized guest experiences. Strong organizational and analytical abilities support effective decision-making and efficient execution.
Overview
17
17
years of professional experience
Work History
FRONT OFFICE MANAGER
Platinum Mountain & Spa 5* Hotel
07.2023 - 06.2024
- Company Overview: Mountain Resort In Poland, Spain
- Enriched front desk and reservation operations, boosting booking efficiency by 35% through OTA management and PMS/Profitroom integration
- Implemented sales strategies with the Revenue Manager, increasing direct bookings by 25%, and maximizing occupancy
- Designed and executed staff training programs, enhancing service quality by 40%, and ensuring premium hospitality standards
- Mountain Resort In Poland, Spain
OPERATIONS MANAGER
M/Y Moonlight II 100m
04.2022 - 07.2023
- Company Overview: Dubai, UAE
- Governed a 16-person hospitality team, optimizing guest services, housekeeping, and event execution, achieving a 98% satisfaction rate among UHNW individuals
- Developed and customized operational procedures to align with Royal Family standards, enhancing service efficiency, and reducing response times by 25%
- Strengthened procurement and budget allocations, cutting costs by 20% through strategic vendor negotiations, and optimized inventory control
- Dubai, UAE
OPERATIONS MANAGER/ PURSER
M/Y Lauren L 92m
02.2019 - 12.2022
- Directed onboard operations for a private/charter yacht, realizing a 90% guest satisfaction rating
- Realigned a €1M+ annual budget using VOLY, reducing operational costs by 15%
- Supervised a 25-person team across multiple departments, improving service quality and workflow efficiency by 30%
OPERATIONS MANAGER
M/Y Sapphire 70m
08.2017 - 03.2019
- Coordinated onboard operations and elite guest services, ensuring a 99% satisfaction rate, and seamless daily experiences for UHNW clientele
- Orchestrated high-profile events and banquets for up to 200 guests, enhancing guest engagement, and elevating brand prestige
- Evolved a team of six, implementing advanced training programs that improved efficiency by 30%, and upheld five-star service standards
DUTY MANAGER
Luton Hoo Hotel Golf & Spa 5* Hotel
01.2015 - 08.2016
- Company Overview: London, United Kingdom
- Pioneered coordination of four luxury properties (Mansion House, Stables/Golf Club, Venue) using Opera PMS, boosting operational efficiency by 30%
- Orchestrated premium guest stays, including high-profile clients like Tom Hanks, delivering personalized service and achieving a 98% guest satisfaction rating
- Organized daily meetings with 25 HODs, driving strategic planning and real-time issue resolution, improving crossdepartmental communication flow by 40%
- London, United Kingdom
INTERNATIONAL OPERATION SUPERVISOR (FREELANCING)
Red Sea Management
09.2007 - 03.2015
- Controlled recruitment and training for staff across five royal family yachts, reducing turnover by 30%
- Expedited daily yacht operations, improving efficiency by 25% through streamlined workflows and task management
- Designed and enforced operational protocols, boosting service consistency and compliance by 40%
OPERATIONS MANAGER
Project New Yacht M/Y Sputnik 60m
03.2012 - 06.2014
- Overhauled procurement and organization of yacht equipment for a €500K+ project, collaborating with designers and executives to meet a six-week deadline
- Oversaw the acquisition of €100K+ in luxury tableware, porcelain, and glassware, ensuring seamless integration with custom protective installations
- Perfected uniform selection for a 25-person crew, curating six tailored dress combinations per department to uphold a premium brand image
RESTAURANT MANAGER
Wierzynek Group Fine Dining & Mediterranean Cuisine
01.2013 - 07.2013
- Company Overview: Cracow, Poland
- Directed operations across three high-volume restaurants, increasing efficiency by 25%, and enhancing guest satisfaction ratings to 95%
- Orchestrated large-scale event management, successfully executing over 100 events annually, boosting revenue by 30%
- Generated team performance through strategic recruitment, training, and monitoring, reducing staff turnover by 20%, and increasing productivity
- Cracow, Poland
GASTRONOMY SHIFT MANAGER
Park Inn 4* Hotel
06.2011 - 03.2012
- Company Overview: Cracow, Poland
- Reinvented financial management by monitoring budget execution, analyzing expenditures, and implementing cost-control measures, reducing overall operational costs by 18%
- Stimulated procurement strategies, negotiating vendor contracts to cut supply costs by 22%, while maintaining premium quality standards
- Enforced strict financial oversight, identified inefficiencies, and reallocated resources, improving budget utilization by 25%
- Cracow, Poland
SERVICE OPERATIONS MANAGER
M/Y Turama
04.2007 - 09.2007
- Led staff training and development, increasing team efficiency by 35%, and improving overall service quality
- Resolved personnel challenges with a 90% success rate, enhancing team morale, and reducing turnover by 20%
- Collaborated with department managers to implement guest service strategies, boosting customer satisfaction scores by 25%
Education
Bachelor of Hospitality Management -
Cambridge Accredited University
02.2025
Hospitality Management Diploma - Specialized education - online studies
Swiss Alpine Center
12.2023
Effective team management -
Negotiator Academy
12.2023
Master Stewardess -
Penny Robert's School of Cookery
Palma, Mallorca12.2010
Skills
- Supervising work on board
- Guest services management
- Housekeeping coordination
- Event organization
- Ensuring high standards for UHNW individuals
- Maintaining communication with high-profile clients
- Customizing procedures
- Budget management
- Procurement and inventory organization
- Team management
- Effective internal communication
- Expertise in luxury service standards
- Effective multitasking
- Workflow optimization
- Customer service
- Scheduling and calendar management
- Customer relations
Languages
Polish
Italian
German
Greek
English
Timeline
FRONT OFFICE MANAGER
Platinum Mountain & Spa 5* Hotel
07.2023 - 06.2024
OPERATIONS MANAGER
M/Y Moonlight II 100m
04.2022 - 07.2023
OPERATIONS MANAGER/ PURSER
M/Y Lauren L 92m
02.2019 - 12.2022
OPERATIONS MANAGER
M/Y Sapphire 70m
08.2017 - 03.2019
DUTY MANAGER
Luton Hoo Hotel Golf & Spa 5* Hotel
01.2015 - 08.2016
RESTAURANT MANAGER
Wierzynek Group Fine Dining & Mediterranean Cuisine
01.2013 - 07.2013
OPERATIONS MANAGER
Project New Yacht M/Y Sputnik 60m
03.2012 - 06.2014
GASTRONOMY SHIFT MANAGER
Park Inn 4* Hotel
06.2011 - 03.2012
INTERNATIONAL OPERATION SUPERVISOR (FREELANCING)
Red Sea Management
09.2007 - 03.2015
SERVICE OPERATIONS MANAGER
M/Y Turama
04.2007 - 09.2007
Hospitality Management Diploma - Specialized education - online studies
Swiss Alpine Center
Effective team management -
Negotiator Academy
Master Stewardess -
Penny Robert's School of Cookery
Bachelor of Hospitality Management -
Cambridge Accredited University
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