Marta Caballero
Darwin,NT
Summary
With 15 years of customer-facing experience across roles as a Beauty Therapist, Retail Sales & Supervisor, and Massage Therapist, I bring a strong background in delivering high-quality treatments and services. Over the past 3 years in Australia, I have expanded my expertise into Wellness and Holistic techniques, including remedial and sports massage. Passionate about continuous learning, I enjoy developing my skills in innovative therapies to support my clients well-being and enhance my professional and personal growth.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Beauty Therapist
Cullenbay Day Spa
01.2025 - 07.2025
- Facial Treatments: Delivered personalized skincare treatments utilizing advanced techniques and high-quality products (e.g., VISIA analyzer). Experienced with premium brands and protocols including Waterlily, Vanessa Megan, O Cosmedics, Elemis, Divine Pro, and Crystal Microdermabrasion. Skilled in adapting techniques for individual client needs and brand-specific protocols.
- Body Treatments: Proficient in spa body therapies such as Waterlily & Dr. Babor treatments, body scrubs, body masks, chemical peelings, spa baths, sauna red light therapy (Red LD), and cupping.
- Massage Therapy: Extensive experience in facial massage (brand-specific techniques), remedial and sports massage, deep tissue, relaxation, aromatherapy (integrating holistic techniques and dōTERRA essential oils), warm stone therapy, lymphatic drainage, and detoxifying treatments.
- Retail & Client Consultation: Enhanced client satisfaction through effective communication and tailored beauty solutions. Skilled in personalized retail sales, advising clients based on their skin type, previous treatments, and individual goals to achieve optimal results with home care.
- Clinic Operations & Marketing: Scheduling client appointments, tracking treatment progress, creating promotions, marketing strategies, website editing, stock control, and ensuring general cleanliness and maintenance of the spa.
- Research & Product Knowledge: Regularly updated on the latest advancements and studies related to treatment protocols and product lines to enhance client results and integrate knowledge into both in-cabin treatments and retail recommendations.
Supervisor and Massage Therapist
Chilax Body Therapy
04.2022 - 11.2024
- Team management and coordination to ensure smooth daily operations.
- Ensuring quality service delivery across all treatments and customer interactions.
- Training and development of staff to maintain high professional standards.
- Monitoring and maintaining equipment, treatment rooms, and stock levels.
- Overseeing customer satisfaction and addressing any concerns promptly and effectively.
- Provided safe, effective, and appropriate massage therapy techniques during client appointments.
- Performed a wide range of massage styles: Deep Tissue, Remedial, Sports, Relaxation, Hot Stone, and Reflexology.
Supervisor and Beauthy Therapist
Amalfi Bodyteca
05.2022 - 05.2023
- Took care of daily spa operations to make sure everything ran smoothly.
- Helped manage and support a team of massage therapists in their daily work.
- Focused on giving great customer service and making sure clients were happy.
- Listened to clients' needs and created personalised treatment plans for their ongoing care.
- Performed facial treatments and a variety of massages including relaxation and remedial techniques.
Laser Technician and Sales Specialist
Grupo Stop
11.2019 - 04.2022
- Worked as a laser technician in the treatment room, following laser protocols and using machines like Alexandrite PRO/Mini and DIODO Cocoon.
- Carried out client consultations, including skin analysis, health checks, and discussing treatment goals.
- Managed treatment follow-ups, rebooking, and daily appointment schedules, often coordinating over 50 clients per day.
- Sold promotions and treatments, meeting daily and monthly sales targets.
- Assisted clients with financing options by contacting banks during the sales process.
- Took part in team meetings with the main manager to plan internal promotions and track group and individual sales performance.
- Responsible for cash register management, including daily opening and closing.
- Handled reception duties such as managing documents, schedules, HR communication, and maintaining equipment.
- Managed clinic stock and supplies to ensure smooth daily operations.
Sales Specialist in Facial and Body Treatments
Ritual´s Cosmetics
08.2018 - 08.2019
- Worked for a Dutch company awarded as the best in customer service and experience in Europe.
- Great team environment with good organisation and a positive workplace vibe.
- Sold natural skincare and body products based on oriental rituals, plus home devices and sustainable, high-quality fashion.
- Organised the store and stockroom, handled general cleaning of the shop and storage areas, managed the till, and took care of daily opening and closing.
- Managed group and corporate sales, and helped prepare the store for busy seasons like Christmas and sales periods.
- Followed clear sales protocols for treatments and products, ensuring great customer experiences.
- Regular training through company apps and monthly team meetings.
- Maintained good communication with the manager, staff, marketing team, and area managers to keep everything running smoothly.
- Helped the store stay number one in sales across Europe, earning weekly bonuses and gifts for the whole team.
- Took part in fun weekly sales challenges that gave extra bonuses to top sellers.
Luxury Sales Manager
Premier By Dead Sea
05.2015 - 06.2018
- PREMIER BY DEAD SEA is a Israeli company based all over the world, belongs to a conglomerate of companies under the name of Wildmagic, CHWASZCZ or ESHVEAIRE.
- Facial treatments sales team leader.
- Recruitment of clients in the street and inside the clinic.
- Responsible for daily and monthly store goals, opening and closing of cash register.
- Assessment and facial treatments on cabin.
- Training new staff in sales.
Beauty Therapist
Cuerpo 10
06.2012 - 07.2014
- Facial and body treatments in cabin, massages, laser and wax depilation, makeup, manicure and pedicure.
- Sale of products and treatments
- In charge of achieving the monetary objectives and the quality of the treatments.
Hairdresser and Beauty Therapist
Visopi Peluqueria S.L
10.2007 - 07.2008
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference..
- Waxing,manicure,pedicure & relaxation massages.
Education
English Course - Education
IH School of English
Darwin, NT04.2023
English Degree - Education
BAE
Boston08.2013
Beauty Therapist & Hairdressing Degree - Education
I.E.S Las Canteras
Spain09.2012
Skills
- Business flow and productivity
- Dependable and responsible
- Understanding of Beauty treatments and techniques
- Remedial massage/Sport massage strong skills
- Strong client relationships
- Sales and upselling
- Retail experience
- Flexibility and adaptability
- Attention to detail
- Multitasking and organization
- Friendly, positive attitude
Certification
- Licensed Beauty therapist and hairdressing - 2008-2012
- Licensed High school - 2008
Timeline
Beauty Therapist
Cullenbay Day Spa
01.2025 - 07.2025
Supervisor and Beauthy Therapist
Amalfi Bodyteca
05.2022 - 05.2023
Supervisor and Massage Therapist
Chilax Body Therapy
04.2022 - 11.2024
Laser Technician and Sales Specialist
Grupo Stop
11.2019 - 04.2022
Sales Specialist in Facial and Body Treatments
Ritual´s Cosmetics
08.2018 - 08.2019
Luxury Sales Manager
Premier By Dead Sea
05.2015 - 06.2018
Beauty Therapist
Cuerpo 10
06.2012 - 07.2014
Hairdresser and Beauty Therapist
Visopi Peluqueria S.L
10.2007 - 07.2008
English Course - Education
IH School of English
English Degree - Education
BAE
Beauty Therapist & Hairdressing Degree - Education
I.E.S Las Canteras
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Https://www.doterra.com/AU/en_AU
Quote
To think, to analyze, to invent are not unusual acts; they are the natural breathing of intelligence
J.L Borges
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsLanguages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Interests
- High-Intensity Interval Training;CrossFit/Martial Arts/Running/Swimming
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
Official driving license
Circulation permit for car and motorcycle.
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