Hi, I’m
Marta Afonso
Lisbon
Summary
Experienced professional with 15+ years in Banking and Finance industry, including international exposure and specialized training. Demonstrated leadership through effective people management since 2009. Strong adaptability, ambition, and self-determination with keen eye for detail and passion for driving results. Dedicated to turning ideas into reality and achieving success in every endeavor.
Overview
22
years of professional experience
Work History
NOKIA
Senior Collections Specialist
02.2022 - Current
Job overview
- Proactively tracks and collects Trade Debts & Advanced payments (when cash request is issued)
- Provides visibility and supports follow up of invoice disputes
- Collaborates with the customer to improve invoice approval and payment lead times
- Provides forecast of expected payment of open items for current period / quarter
- Challenge any failure in the process preventing fast turn-around of invoices, i.e. disputes
- Provide status and trade debtor reports for customer and CT meetings
- Supports achievement of customer Overdue and cash targets
- Supports RBC/Asset Controllers with Sales of Receivables administration, Due date amendments, provide accurate cash forecasting
- Highlights E2E process improvements when inefficiencies exist
SIBS
Operations Area
08.2019 - 09.2020
Job overview
- Company Overview: The SIBS Company provides Financial services, namely in the payments area, responsible for the management of ATM Express and Multibanco networks.
- Responsible for the communication with the Banking Entities regarding the processing of payment files;
- Ensure, together with the Relationship Manager of Banking Entities, the correct processing in accordance with the established procedures;
- In case of incident, ensure the identification and resolution along with operations teams support.
- Role Job
Wizink Bank
Controls & Governance Manager
01.2016 - 01.2019
Job overview
- Company Overview: Bank specializing in credit cards.
- Responsible for the Controls execution team (10 people);
- Building a robust framework for Operations and Customer Service Areas;
- Ensure that the Action Plans are followed and implemented within the defined period (SLA), reducing customer claims and future internal incidents;
- Document the Procedures in accordance with the Policy instituted by the Bank;
- Responsible for Records Management Policy for Portugal.
- Job Role
Barclaycard
Controls & Governance Manager
01.2014 - 01.2016
Job overview
- Company Overview: The Barclaycard's credit card division of large financial group Barclays and aggregator of what was once the renowned department of Citibank credit cards.
- Building a robust framework for Collections and Customer Service Areas;
- Responsible for the Bank's control execution team ( managed 5 people in Internal Regime and 2 people in OutSourcing);
- Ensure that the defined Action Plans are implemented in a timely manner;
- Responsible for the Records Management Policy of the Collections Area for Portugal.
- Job Role
Barclays
BackOffice Collections & Recoveries Manager
01.2012 - 01.2014
Job overview
- Company Overview: Barclays Bank, Credit Institution.
- Responsible for the BackOffice team of the Collections Area in OutSourcing regime (13 people);
- Responsible for the Bank's internal Recoveries team (3 people);
- Ensure that the teams execute all requests requested by the Operation within the established time (SLA);
- Responsible for creating incentives for the teams according to the budget stipulated by the Bank.
- Job Role
Barclays
BackOffice Supervisor - Cards Collections & Recoveries Area
01.2011 - 01.2012
Job overview
- Company Overview: Barclays Bank, Credit Institution.
- Responsible for the Bank's internal BackOffice team; (5 people)
- Ensure that all orders are handled according to the defined timing (SLA);
- Job Role
Barclays
BackOffice Supervisor - Retail Collections & Recoveries Area
01.2010 - 01.2011
Job overview
- Company Overview: Barclays Bank, Credit Institution.
- Responsible for the Bank's internal BackOffice Retail team; (3 people)
- Ensure that all Operation requests are handled according to the defined timing (SLA);
- Highlight your accomplishments, using numbers if possible.
- Job Role
Barclays
BackOffice Agent - Collections Area
01.2009 - 01.2010
Job overview
- Company Overview: Barclays Bank, Credit Institution.
- Internal BackOffice Agent;
- Ensure that all orders are executed according to the SLA defined.
- Job Role
CitiBank
Collections Agent
08.2009 - 12.2009
Job overview
- Company Overview: Banking Entity, provides financial services.
- Responsible for a customer portfolio;
- Ensure the best payment plan for the client;
- Ensure the monthly goals proposed by the Bank.
- Job Role
Cofidis
Collections Agent
01.2005 - 01.2009
Job overview
- Company Overview: Credit Institution
- Responsible for a customer portfolio;
- Ensure the best payment plan for the client;
- Ensure the monthly goals proposed.
- Job Role
CitiBank
Collector, BCN Collections
01.2003 - 01.2005
Job overview
- Responsible for a portfolio of clients in the Portuguese and Spanish markets.
- Ensure the best payment plan for the customer.
- Ensure the monthly goals proposed by the Bank.
- Job Role
Education
Elisava University
Post-Graduation from New Exhibition Methods
01.2005
International University of Catalonia
Master from Management
01.2004
IADE University
Graduation from MKT & Design
01.2003
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Internet Explorer
- Outlook
LANGUAGES
English - Proficient
Spanish - Proficient
French - Intermediate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
TRAVEL
ART
Timeline
Senior Collections Specialist
NOKIA
02.2022 - Current
Operations Area
SIBS
08.2019 - 09.2020
Controls & Governance Manager
Wizink Bank
01.2016 - 01.2019
Controls & Governance Manager
Barclaycard
01.2014 - 01.2016
BackOffice Collections & Recoveries Manager
Barclays
01.2012 - 01.2014
BackOffice Supervisor - Cards Collections & Recoveries Area
Barclays
01.2011 - 01.2012
BackOffice Supervisor - Retail Collections & Recoveries Area
Barclays
01.2010 - 01.2011
Collections Agent
CitiBank
08.2009 - 12.2009
BackOffice Agent - Collections Area
Barclays
01.2009 - 01.2010
Collections Agent
Cofidis
01.2005 - 01.2009
Collector, BCN Collections
CitiBank
01.2003 - 01.2005
International University of Catalonia
Master from Management
IADE University
Graduation from MKT & Design
Elisava University
Post-Graduation from New Exhibition Methods
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