Marta Abalos Gi
Madrid
Summary
Senior Delivery Director with more than 18 years of experience in delivery management (services and projects) across different countries and managing multicountry teams. Trough those years I built my strongest skills : leadership, people developer, stakeholders management, client communication and focus, business process improvement, account strategy development through delivery efficiency and optimization and up-sell. Being organized, results driven, analytical, efficient, resilient and emphatic, I enjoy facing challenges applying my skills and developing new ones.
Through all my years of experience I contribute to companies success at every level:
- accurate testing plans in RMCA projects achieving high quality system as per customer expectations (Accenture)
- Improving delivery profitability for whole portfolio optimizing processes and knowledge, leveraging teams (from 1% to 5% AOP over the years) (Accenture)
- Developing strategic products bringing more business and increasing customer portfolio (Vodafone)
- Creating Project management office to coordinate and centralized all projects in the scope (Vodafone)
- Account profitability increase over last three years (+3% AOP increase)
Overview
18
18
years of professional experience
Work History
Account Delivery Director
DXC Technology
07.2019 - Current
- Responsible for delivery activities for one of DXC platinum accounts (50m$ revenues) reporting to Regional Delivery Senior Director, being main accountabilities:
- Enhanced delivery efficiency by implementing innovative process improvements and streamlining workflows.
- Managed cross-functional teams (+180 across different locations) for successful project completion, consistently meeting deadlines and budget requirements.
- Improved customer satisfaction with timely delivery of products and services, addressing concerns promptly and professionally.
- Developed strategic partnerships with vendors to improve supply chain performance, reducing lead times and costs.
- Maximized profitability by identifying opportunities for cost reduction in the delivery process without compromising quality or customer satisfaction.
- Fostered strong relationships with clients through transparent communication channels, resulting in increased trust and satisfaction levels.
- Developed account plans , working closely Account Executive and Account CTO, for designated key account, resulting in discovery of multiple up-sell opportunities.
Technology Demand Manager
Vodafone
12.2016 - 06.2019
- Reporting to the Head of CTO office in Vodafone Spain , responsible to manage a budget around 10m$ per year to develop, from IT and NW perspective, products aligned with Company growth strategy. Main functions are:
- Optimized demand forecasting accuracy by implementing advanced statistical models and data analysis techniques.
- Developed robust demand plans to support sales growth objectives and achieved on-time delivery targets consistently.
- Implemented demand management best practices, streamlining processes for efficient execution and improved performance metrics.
- Collaborated with key stakeholders in developing accurate product forecasts, contributing to the successful launch of new products in a timely manner.
- Improved forecast accuracy with meticulous tracking of historical demand data, identifying trends and patterns to inform future projections.
- Managed cross-functional teams to ensure alignment between sales, marketing, finance, and supply chain departments for effective demand planning.
Technology Network Operations Manager
Vodafone
02.2015 - 12.2016
- Reporting to the EMEA Head of Network and managing teams across different locations (+50 people) main responsibilities are:
- Analyzed performance metrics to identify areas for improvement, driving continuous optimization of the network environment.
- Enhanced network performance by implementing efficient monitoring and troubleshooting processes.
- Reduced downtime by proactively identifying and resolving network issues in a timely manner.
- Increased team productivity through effective management, training, and mentoring of Network Operations Center staff.
- Streamlined workflows by developing and implementing standard operating procedures for network operations tasks.
Technology Business Operations Senior Manager
Accenture
06.2010 - 02.2015
- Business Operations Senior Manager in charge of EMEA portfolio of IM,AM,Io and AO reporting to EMEA Senior Leadership Director , being main functions:
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Analyst/SAP Consultant
Accenture
12.2005 - 06.2010
- Starting my professional career within Accenture as SAP RMCA analyst for banking and telecom customers in Madrid and Paris being part of testing team of RMCA development module. Main additional activities are:
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
Education
M.D. - Industrial Engineering
Escuela Técnica Superior De Ingenieros Industriale
Madrid11.2005
Skills
- Business Analysis
- Delivery Scheduling
- Safety Protocols and Procedures
- Project Management
- Stakeholder Engagement
- Problem Solving
- Team Leadership
- Risk Management
- Strategic Planning
- Budget Management
- Customer Focus
- Organizational Skills
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Account Delivery Director
DXC Technology
07.2019 - Current
Technology Demand Manager
Vodafone
12.2016 - 06.2019
Technology Network Operations Manager
Vodafone
02.2015 - 12.2016
Technology Business Operations Senior Manager
Accenture
06.2010 - 02.2015
Analyst/SAP Consultant
Accenture
12.2005 - 06.2010
M.D. - Industrial Engineering
Escuela Técnica Superior De Ingenieros Industriale
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