Martí Perarnau
Begues
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
SEMEA SE Sr. Manager of Cloud Provider Business
VMware
10.2021 - Current
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Held monthly meetings to create business plans and workshops to drive successful business.
Senior Manager, Professional Services - TAM
VMware
07.2015 - 09.2021
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Examined quarterly financials to determine business operating capacity.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Developed strategic plans for business growth, resulting in increased revenue and market share.
- Mentored junior staff members for skill development and career progression within the organization.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Senior Technical Account Manager
VMware
07.2014 - 07.2015
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Delivered comprehensive technical support, resulting in reduced downtime for customers.
- Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
- Conducted thorough data analysis to identify trends and opportunities for improvement within customer accounts.
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
- Ensured adherence to industry best practices in all aspects of account management activities.
- Identified potential risks within customer accounts early on, implementing mitigation strategies as needed.
- Worked closely with sales teams to upsell additional products or services based on customer needs.
- Used consultative sales approach to understand and meet customer needs.
- Developed strong relationships with key clients, leading to increased account retention and growth.
- Implemented innovative strategies to optimize product performance for client needs.
Technical Account Manager
VMware
06.2012 - 07.2014
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
Project Manager
IPM
02.2010 - 06.2012
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Senior VMware Cloud Engineer
Accenture
07.2008 - 02.2010
- Enhanced cloud infrastructure by designing and implementing VMware vSphere, vSAN, and NSX solutions.
- Optimized data center operations by automating tasks using PowerShell, Python, and Ansible scripts.
- Collaborated with cross-functional teams for successful cloud migration projects, reducing overall IT costs.
- Evaluated system performance and identified areas for improvement, resulting in increased efficiency within the virtual environment.
- Conducted capacity planning to ensure sufficient resources were available for business-critical applications and services.
- Spearheaded disaster recovery initiatives by developing and executing comprehensive plans to minimize downtime during unexpected events.
- Implemented monitoring tools such as vRealize Operations Manager to proactively detect potential issues before impacting endusers.
- Resolved complex technical issues related to VMware products through diligent research, analysis, and collaboration with vendor support teams when necessary.
- Mentored junior engineers in virtualization concepts while also providing hands-on training on VMware product suite administration tasks.
- Performed regular audits of virtual infrastructure configurations to maintain compliance with industry standards such as PCI-DSS or HIPAA regulations where applicable.
- Ensured optimal performance of mission-critical applications by conducting regular system health checks, identifying potential bottlenecks, and implementing remediation measures accordingly.
- Collaborated with security teams to harden virtual infrastructure against potential cyber threats while maintaining regulatory compliance.
- Used metrics to monitor application and infrastructure performance.
- Understood client needs and objectives by conducting proactive customer and data analysis.
VMware Administrator
T-Systems Iberia
10.2000 - 06.2008
- Enhanced system performance by optimizing VMware configurations and settings.
- Reduced downtime for critical applications by implementing robust disaster recovery strategies.
- Improved data center efficiency with comprehensive virtualization solutions using VMware technologies.
- Streamlined IT operations by automating routine tasks using PowerCLI scripting.
- Boosted application availability through effective monitoring and troubleshooting of VMware infrastructure issues.
- Ensured seamless integration of new hardware and software components into existing VMware environments.
- Increased server consolidation ratios, resulting in reduced power consumption and cost savings for the organization.
- Collaborated with cross-functional teams to deploy, upgrade, and maintain VMware infrastructure effectively.
- Safeguarded business continuity with regular backups, snapshots, and replication of mission-critical data across multiple sites.
- Facilitated smooth migration of physical servers to a virtualized environment, minimizing disruption to end-users and applications.
- Educated colleagues on virtualization concepts, tools, and techniques to foster a more collaborative approach towards problem-solving within the team.
- Contributed to the successful completion of numerous IT projects by providing expert VMware administration support throughout all stages of planning, implementation, and post-deployment maintenance.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Education
Programme - Customer Experience Management
ESADE
Barcelona07.2020
MBA - Business Administration
EAE Business School
Barcelona, Spain06.2017
Skills
- Strategic Planning
- Reporting Oversight
- Market Analysis
- Talent Development
- Organizational Improvement
- Cross-Functional Collaboration
- Troubleshooting and Problem Resolution
- Cross-Functional Communication
- Budgeting and Forecasting
- Risk Management
- Training and Development
- Customer Relationship Management
- Performance Management
- Stakeholder Engagement
- Conflict Resolution
- Team Leadership
- Staff Management
- Customer Service
- Revenue Forecasting
- Cost Control
- Teamwork and Collaboration
- Onboarding and Orientation
- Good Judgment
- Professional and Courteous
- Hiring and Training
Timeline
SEMEA SE Sr. Manager of Cloud Provider Business
VMware
10.2021 - Current
Senior Manager, Professional Services - TAM
VMware
07.2015 - 09.2021
Senior Technical Account Manager
VMware
07.2014 - 07.2015
Technical Account Manager
VMware
06.2012 - 07.2014
Project Manager
IPM
02.2010 - 06.2012
Senior VMware Cloud Engineer
Accenture
07.2008 - 02.2010
VMware Administrator
T-Systems Iberia
10.2000 - 06.2008
Programme - Customer Experience Management
ESADE
MBA - Business Administration
EAE Business School
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