Marly Conga Fernandez

Set a high standard for consistent in-flight service that includes serving meal/beverages and selling onboard products, and ensure safety at all times, and also:

• Performing first aid when necessary.

•Deal with all types of situations always smiling and maintaining high professional attitude.

•Maintaining high-surveillance during all phases of the flight.

• Pre-flight briefings about flight times, weather conditions, passengers and any no-normal issue.

• Pre-departure Inspections before first on-duty flight in order to ensure all the security equipment is working properly.

• Ensuring all cabin bags are correctly and securely stowed in the overhead lockers.

• Making in-flight PAs in different languages.

• Serving food and drinks during on-board services.

• Welcomed customers and helped determine their needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Worked flexible schedule and extra shifts to meet business needs.