Marloes Beekhuis

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Streamlined communication between departments for faster problem resolution, improving overall customer experience.
• Collaborated with other team members to share best practices for handling challenging situations, resulting in improved overall performance.
• Trained new employees on best practices and customer care procedures to eliminate inefficiencies.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

Hospitality job during my study.

For graduating I did research to the behavior of the guest during their search for a accommodation, in order to give recommendations how to improve reaching the target group.

• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

• Answered customers' questions regarding products, prices, and availability.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Making bouquets.