Marlena Casajuana Radecka
Madrid
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist at a Sport Centre
Pádel Hangar
02.2024 - Current
- Managed court reservations, lesson bookings, and event scheduling using the club's booking system.
- Handled incoming calls, responded to emails, and addressed inquiries, providing accurate information about facilities, membership options, and events.
- Processed membership applications, renewals, and cancellations, ensuring proper documentation and timely updates.
- Managed cash and credit transactions, including processing payments and issuing receipts, while maintaining accurate financial records.
Retail Sales Specialist
FC Barcelona
01.2023 - 08.2023
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
Junior Sales Professional
HUGO BOSS
08.2018 - 01.2019
- Participated in regular training sessions to stay up-to-date on product offerings and improve sales skills.
- Contributed valuable insights during team meetings that led to improved overall performance amongst peers.
- Continuously sought opportunities for professional growth by attending industry conferences, networking events, and participating in relevant workshops.
- Assisted with the planning and execution of promotional events to boost brand visibility and generate new leads.
Education
Bachelor's Degree in Tourism - Economics
Universidad Autónoma De Madrid
Madrid, Spain05.2026
Skills
- Guest Service Excellence
- Team Collaboration
- Multilingual Communication
- Adaptability
- Problem Solving Under Pressure
- Attention to Detail
- Cultural Sensitivity
- Customer-Focused Sales
- Othello, Microsoft Office and Google Workspace
- Professional Appearance and Demeanor
- Self Confident, Integrity and Honesty
- Leadership
Certification
Certificate of Advanced Revenue Management Course - CART
Certificate of Micro Program in European UNESCO Global Geoparks, Tourism and Nature - University of Bucharest
Certificate of Cybersecurity in Tourism and Leisure - Ministry of Industry and Tourism of Spain
Certificate of Revenue Management Techniques and Digital Marketing Applied to Tourism - Ministry of Industry and Tourism of Spain
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Polish
Upper intermediate (B2)
French
Intermediate (B1)
Arabic
Beginner (A1)
Timeline
Front Desk Receptionist at a Sport Centre
Pádel Hangar
02.2024 - Current
Retail Sales Specialist
FC Barcelona
01.2023 - 08.2023
Junior Sales Professional
HUGO BOSS
08.2018 - 01.2019
Bachelor's Degree in Tourism - Economics
Universidad Autónoma De Madrid
Similar Profiles
Andrés Felipe Cruz GaitánAndrés Felipe Cruz Gaitán
Operational Coordinator at Pádel PlanetOperational Coordinator at Pádel Planet
Mingyar RomeroMingyar Romero
Gerente De Sucursal at Mundo PádelGerente De Sucursal at Mundo Pádel
TIMOTHY LAPORTETIMOTHY LAPORTE
Phones/Export Staff at Hangar Pub and GrillPhones/Export Staff at Hangar Pub and Grill