Markel Fernández Alonso
Marbella
Summary
Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.
Overview
3
3
years of professional experience
Work History
Team Assistant
Engel & Völkers Golden Mile
08.2023 - 02.2024
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advertised client properties through websites, social media, and real estate guides.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Handled high-value transactions, maintaining accuracy and confidentiality throughout the process.
- Maintained connections with clients to encourage repeat business and referrals.
Front Office Agent
Meliá Madeira Mare
11.2021 - 02.2022
- Achieved higher occupancy rates with proactive room inventory management.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
Villa Ambassador and Guest Relations Executive
The Ritz-Carlton Abama
07.2021 - 11.2021
- Established strong relationships with local businesses and vendors, securing exclusive deals and discounts for VIP clients.
- Managed high-pressure situations with discretion, tact, and professionalism to maintain client satisfaction.
- Coordinated complex travel arrangements, including itineraries, accommodations, transportation, and special requests.
- Developed a strong network of contacts within the hospitality industry to ensure swift resolution of any issues or concerns that may arise during clients'' stays.
- Assisted clients with various personal tasks such as shopping, dining reservations, or event coordination.
Practical lessons in service, kitchen front office and housekeeping
Les Roches Global Hospitality Education
10.2020 - 03.2020
Education
Bachelor of Business Administration (3.5-year program) - BBA6 -
Les Roches Global Hospitality Education
03.2024
Secondary high school diploma -
Colegio Nuestra Señora de Europa
06.2020
Skills
Communication Skills
Attention to Detail
Problem-Solving Skills
Cultural Competence
Languages
Spanish
English
Basque
German
Personal Information
- Date of Birth: 01/05/02
- Nationality: SPANISH
References
- Reccommendation letter from Meliá Madeira Mare Resort & Spa´s both the Rooms Division Manager and the hotel General Manager.
Extracurricular Activities
Food Bank collection campaign, Bilbao, Spain, 11/07/18, 11/09/18
Food Bank collection campaign, Bilbao, Spain, 11/08/19, 11/09/19
Volunteer ``Give a bite to life´´ solidarity project for the Neurofibromatosis Foundation, Bilbao, Spain, 09/2019, 06/2020
Volunteer ``KULTURA ONDARIA SARIA´´, Bilbao, Spain, 09/2018, 07/2019
Hobbies and Interests
Travelling, exercising, cars, watches and spending time with my loved ones.
Timeline
Team Assistant
Engel & Völkers Golden Mile
08.2023 - 02.2024
Front Office Agent
Meliá Madeira Mare
11.2021 - 02.2022
Villa Ambassador and Guest Relations Executive
The Ritz-Carlton Abama
07.2021 - 11.2021
Practical lessons in service, kitchen front office and housekeeping
Les Roches Global Hospitality Education
10.2020 - 03.2020
Bachelor of Business Administration (3.5-year program) - BBA6 -
Les Roches Global Hospitality Education
Secondary high school diploma -
Colegio Nuestra Señora de Europa
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