Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
References
Extracurricular Activities
Hobbies and Interests
Timeline
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Markel Fernández Alonso

Markel Fernández Alonso

Marbella

Summary

Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service.

Overview

3
3
years of professional experience

Work History

Team Assistant

Engel & Völkers Golden Mile
08.2023 - 02.2024
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advertised client properties through websites, social media, and real estate guides.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Handled high-value transactions, maintaining accuracy and confidentiality throughout the process.
  • Maintained connections with clients to encourage repeat business and referrals.



Front Office Agent

Meliá Madeira Mare
11.2021 - 02.2022
  • Achieved higher occupancy rates with proactive room inventory management.
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
  • Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.


Villa Ambassador and Guest Relations Executive

The Ritz-Carlton Abama
07.2021 - 11.2021
  • Established strong relationships with local businesses and vendors, securing exclusive deals and discounts for VIP clients.
  • Managed high-pressure situations with discretion, tact, and professionalism to maintain client satisfaction.
  • Coordinated complex travel arrangements, including itineraries, accommodations, transportation, and special requests.
  • Developed a strong network of contacts within the hospitality industry to ensure swift resolution of any issues or concerns that may arise during clients'' stays.
  • Assisted clients with various personal tasks such as shopping, dining reservations, or event coordination.

Practical lessons in service, kitchen front office and housekeeping

Les Roches Global Hospitality Education
10.2020 - 03.2020

Education

Bachelor of Business Administration (3.5-year program) - BBA6 -

Les Roches Global Hospitality Education
03.2024

Secondary high school diploma -

Colegio Nuestra Señora de Europa
06.2020

Skills

  • Communication Skills

  • Attention to Detail

  • Problem-Solving Skills

  • Cultural Competence

Languages

Spanish
English
Basque
German

Personal Information

  • Date of Birth: 01/05/02
  • Nationality: SPANISH

References

  • Reccommendation letter from Meliá Madeira Mare Resort & Spa´s both the Rooms Division Manager and the hotel General Manager.

Extracurricular Activities

Food Bank collection campaign, Bilbao, Spain, 11/07/18, 11/09/18 

Food Bank collection campaign, Bilbao, Spain, 11/08/19, 11/09/19 

Volunteer ``Give a bite to life´´ solidarity project for the Neurofibromatosis Foundation, Bilbao, Spain, 09/2019, 06/2020 

Volunteer ``KULTURA ONDARIA SARIA´´, Bilbao, Spain, 09/2018, 07/2019

Hobbies and Interests

Travelling, exercising, cars, watches and spending time with my loved ones.

Timeline

Team Assistant

Engel & Völkers Golden Mile
08.2023 - 02.2024

Front Office Agent

Meliá Madeira Mare
11.2021 - 02.2022

Villa Ambassador and Guest Relations Executive

The Ritz-Carlton Abama
07.2021 - 11.2021

Practical lessons in service, kitchen front office and housekeeping

Les Roches Global Hospitality Education
10.2020 - 03.2020

Bachelor of Business Administration (3.5-year program) - BBA6 -

Les Roches Global Hospitality Education

Secondary high school diploma -

Colegio Nuestra Señora de Europa
Markel Fernández Alonso