Marjorie Vaughan

• In charge alonng with my husband in the daily running of a very successful property management company in Spain , we managed all aspects of maintaining and cleaning of property , renting out property when the owners where not there , preparing and cleaning of property after clients had left.
• Completed thorough property inspections before, during and after tenancies.
• Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
• Managed a portfolio of 50+ properties, coordinating maintenance, inspections, and tenant communications for optimal asset performance.
• Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
• Managed rental finances, late payments, expense record-keeping and payment processing.
• Facilitated smooth move-in and move-out processes for tenants, including inventory checks and deposit management.
• Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
• Managed emergency situations, such as property damage or urgent repairs, ensuring swift resolution and minimal disruption.
• Coordinated with contractors and service providers to secure high-quality maintenance work at competitive prices.
• Regularly reviewed and updated property management policies and procedures to comply with changing regulations and best practices.
• Dealt with nuisance issues impacting tenant happiness and occupancy rates.
• Negotiated lease agreements with tenants, achieving favourable terms that maximised landlord returns and tenant satisfaction.
• Organised and maintained accurate records of all property transactions, including leases, maintenance requests, and financial statements.
• Assisted property owners in locating tenants to lease or rent available space.
• Proposed housing solutions based on client requirements and budget.
• Provided comprehensive advice to property owners on value enhancement opportunities through refurbishments and upgrades.
• Trained and supervised junior property management staff, enhancing team performance and service delivery.
• Conducted property tours to potential buyers and renters.
• Guided home buyers, sellers and renters through different types of property transactions.
• Helped clients lease homes, flats, retail and entertainment space.
• Organised lease agreement signing and property rights transfer.
• Oversaw personnel recruitment, training and performance-management to keep operations profitable and aligned with customer expectations.

Daily running of restaurant , overall in charge of all aspects including kitchen , restaurant area, public areas .

• Handled customer complaints and enquiries, providing exceptional service to enhance satisfaction.
• Used excellent negotiation skills to obtain best deals and prices for various business contract deals.
• Created successful marketing plans, business strategies and sales plans to increase company turnover.
• Managed all aspects of financial planning, including budgeting, forecasting, and accounting.