Summary
Overview
Work History
Education
Skills
Languages
Digital Credentials
Key Courses And Training
Timeline
Generic
Marjolaine Marie Deschamps

Marjolaine Marie Deschamps

Alcalá De Henares

Summary

Dynamic professional with extensive experience at IBM, excelling in program and project management. Proven track record in risk management and stakeholder engagement, driving successful outcomes in complex transformations. Adept at training and mentoring teams, fostering a growth mindset while implementing effective control frameworks. Committed to delivering innovative solutions that enhance operational efficiency.

Overview

21
21
years of professional experience

Work History

EMEA Q2C Risk Management Advisor

IBM ISC
09.2019 - 09.2024
  • I supported the Q2C EMEA Quarterly Certification process and acted as trusted advisor for the Geo Q2C Executive leadership team on risk and control related items, including internal and external audit engagement.
  • Engaged in and provided risk assessment guidance to support organization and process transformation journey with an adequate and efficient control framework.
  • I partnered with the 3 lines model (IA, FBC, CBC) and provided education and coaching on risk management & control topics.

Business Transformation Consultant

IBM
02.2019 - 09.2019
  • I supported Infrastructure organization in accelerate journey, focusing on Governance and Operation Model work stream.
  • I co-facilitated the Operating Model Design and supported to build the Iteration plan, milestone plan and backlog.
  • I worked in collaboration with the training work stream in order to customized and shaped the on boarding education content session with Infrastructure Operation Model outcome.

IBM Consulting Senior Consultant

IBM
09.2018 - 01.2019
  • Consultancy and Project Management in private security sector to support company digital transformation.
  • I was in charge to collect, map and analyze the client current situation providing a holistic view of the mode of operation and systems for 4 countries (Europe and LATAM).
  • I collected the requirements through standard techniques like document analysis, interviews, focus groups, workshops and other process mapping and design thinking activity, evaluating actions and plans to improve the operation and define the best TO BE future design.
  • I worked in collaboration with the customer and the project team in identifying innovative opportunities and presenting findings and recommendations to senior stakeholders.

Program Manager - Finance and Operations

IBM ISC
02.2016 - 09.2018
  • STS Center Strategy and Work Movement Project Management Office.
  • Responsible for all Asia Pacific related work movements for Hardware, Software and Services from Country to Centers as well as cross Centers to support the CoE strategy with a focus on industry alignment and top clients, cost optimization, simplification/ automation of processes.
  • I led and supported project core team, developed and implemented project plans which includes scope, timeline, and financials by following a disciplined project management methodology with adoption metrics to ensure successful results.

Global WM & CoE Strategy Program Lead

IBM ISC
01.2014 - 02.2016
  • I engaged in the definition of new projects within the program cross the globe focusing on CoE strategies (AP and AG Geos).
  • - Involved in strategic planning, investment/divestment, cost management, financial planning.
  • - Facilitated program-level steering committee management.
  • Led, supported, and coached 4 project managers within the program.

Services Transition Program Manager Europe

IBM ISC
12.2011 - 12.2013
  • Lead CF Service globalization Europe program :
  • - Participate in strategic planning for Europe program.
  • - Secure Europe program governance set up.
  • - Guide and support the transition projects manager for Europe region.

Project Manager

IBM ISC
02.2008 - 12.2011
  • From January 2010, I took over responsibility to manage transition project for all services LOBs.
  • I started with leading Galileo2 TLS consolidation project and Quick win SCF Reporting project.

Analyst Senior - Team leader

IBM Isc
09.2003 - 01.2008
  • Team work support & coordination CF S&A Information Management team in Madrid CoC.
  • I coordinated Hw-Sw Team work and managed Sox reports implementation.
  • Analyzed incoming CF requests and evaluated how best to support data demands (feasibility search, friendly report support...).
  • Coached and trained internal team members.

Education

National Diploma - International Marketing, Marketing, European Laws, Business Communication, Human Resources

The Institute of Technology (ITS)
Sligo, Ireland
01.2001

Skills

  • Program and project management
  • Outcome oriented
  • Training and mentoring
  • Continuous feedback
  • Growth mindset
  • Issue management
  • Risk management
  • Analytical thinking
  • Change management
  • Control framework
  • Governance structure
  • Stakeholder engagement
  • Audit engagement
  • Team collaboration

Languages

  • English, Fluent
  • Spanish, Fluent
  • French, Fluent

Digital Credentials

  • IBM Garage Essentials - 2021
  • PMI Agile Certified Practitioner (PMI-ACP) - 2021
  • Watson and Cloud Foundations - 2020
  • Think Client Lab - 2018
  • Enterprise Design Thinking Practitioner - 2017

Key Courses And Training

  • IBM Finance & Accounting Essentials Badge
  • IBM Blue Core Coach Badge
  • Be!Leadership Badge
  • Cognitive Practitioner Badge
  • IBM Automation: Compass

Timeline

EMEA Q2C Risk Management Advisor

IBM ISC
09.2019 - 09.2024

Business Transformation Consultant

IBM
02.2019 - 09.2019

IBM Consulting Senior Consultant

IBM
09.2018 - 01.2019

Program Manager - Finance and Operations

IBM ISC
02.2016 - 09.2018

Global WM & CoE Strategy Program Lead

IBM ISC
01.2014 - 02.2016

Services Transition Program Manager Europe

IBM ISC
12.2011 - 12.2013

Project Manager

IBM ISC
02.2008 - 12.2011

Analyst Senior - Team leader

IBM Isc
09.2003 - 01.2008

National Diploma - International Marketing, Marketing, European Laws, Business Communication, Human Resources

The Institute of Technology (ITS)

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Marjolaine Marie Deschamps