Mariusz Maczkowski
IT Area / Delivery Lead
Alicante
Summary
Seasoned Delivery Leader with a proven track record at Lingaro, driving digital transformation and exceeding client expectations through expert project management and stakeholder engagement. Skilled in fostering relationships and Agile methodologies, I've led teams to innovate and deliver high-quality solutions, enhancing business analytics and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Leader
Lingaro
Warsaw
08.2022 - Current
- Lead digital transformation projects from initiation to delivery, ensuring successful execution and alignment with client needs.
- Manage customer expectations, and deliver value-driven solutions.
- Manage project timelines, scope, quality, and resources while coordinating with clients, team members, and senior management.
- Proactively resolve issues, mitigate risks, and ensure the timely delivery of solutions.
- Mentor and motivate teams, fostering collaboration and innovation to exceed client expectations.
- Expertise in Agile methodologies, project management, stakeholder management, risk management, and business analytics.
- Champion project delivery methodologies, ensuring continuous improvement, and optimal performance.
- Oversee resource optimization, forecasting, and budget management for consulting services.
- Enforce quality standards to ensure successful project implementation.
- Collaborate with onshore teams and support pre-sales activities, including RFP responses, proposals, and demos.
- Review and approve financial reports, ensuring compliance and accuracy.
Delivery Lead / Business Digitalization Area Lead
Roche
Warsaw
11.2018 - 07.2022
- Leadership: Led a dynamic team across 10 software development projects, managing over 150 FTEs, including both internal staff and external resources from global vendors.
- Strategic Partnership: Acted as the Single Point of Contact (SPoC) to the Head at Roche HQ in Basel, ensuring effective communication and alignment between local teams and global leadership.
- Consultancy Excellence: Established and led the Consultancy Practice Service within Roche Global Solution Center, addressing customer concerns promptly, and escalating critical issues to the appropriate channels.
- Problem Resolution: Ensured a thorough understanding of application issues and compliance with the Problem Management process, collaborating with cross-functional teams to develop, test, and implement permanent fixes.
- Team Building: Organized and facilitated team-building activities, strengthening working relationships, and enhancing collaboration across diverse functions.
- Continuous Improvement: Contributed to continuous improvement initiatives by offering valuable suggestions and engaging in problem-solving activities to enhance teamwork and overall performance.
Senior Technical Account Manager
Microsoft
Warsaw
12.2011 - 10.2018
- Trusted Business Advisor & Service Delivery Manager: Acted as the main point of contact for the largest Commercial Sector customers in Poland, mainly within the banking industry. Ensured optimal management of Microsoft Services Premier Support contracts to provide expert guidance on improving IT environments, streamlining IT processes, and aligning IT strategies with business goals.
- Business Development Focus: Developed and maintained long-term relationships with key customers, gaining a deep understanding of the impact of IT services on their business. Delivered tailored Microsoft services that supported the achievement of customer priorities, fostering growth opportunities and business alignment.
- Customer-Centric IT Optimization: Worked closely with clients to identify opportunities for IT optimization, ensuring that solutions were customized to accelerate business goals, and improve operational efficiency.
- Collaboration with Cross-Functional Teams: Collaborated with development, support, and engineering teams to address customer needs, deliver high-quality solutions, and ensure continuous improvement of IT processes and services.
- Strategic IT Consulting: Acted as a consultant, guiding customers through the optimization of their IT infrastructure, and helping to define strategic technology roadmaps to meet evolving business requirements.
- Risk & Issue Management: Proactively identified and mitigated potential risks to service delivery and business outcomes, ensuring timely resolution of issues, and minimizing service disruptions.
- Performance Tracking and Reporting: Monitored and reported on service delivery performance, providing actionable insights to customers to support informed decision-making, and continuous improvement of IT and business strategies.
IT Projects Manager
Liberty Seguros
Warsaw
07.2010 - 11.2011
- Managed the construction of central data centers for Liberty Seguros Group. Coordinated project timelines, resources, and stakeholders to ensure timely and within-budget delivery. Oversaw risk management, quality control, and compliance throughout the project lifecycle. Successfully contributed to enhancing the company’s IT infrastructure capabilities.
IT Systems Administrator
Siemens
Warsaw
02.2006 - 06.2010
- Managed and maintained Active Directory systems and security infrastructures at Siemens Group. Responsible for ensuring system integrity, availability, and security across multiple platforms. Implemented and enforced security policies, managed user access, and monitored system performance. Collaborated with cross-functional teams to optimize and enhance IT operations and security protocols.
Education
Bachelor of Science - Computer Science
Warsaw University of Technology
Warsaw, Poland06-2007
High School Diploma -
Poznan University of Technology
Poznan, Poland06-2003
Bachelor of Science - Pedagogy
Elblag University of Humanities And Economy
Elblag, Poland06-2001
Skills
- Customer focus
- Agile & Scrum management
- Digital transformation
- IT strategy
- Relationship management
- Product development
- Project management
- Stakeholder management
- Negotiations
- Coaching and mentoring
- People management
Certification
- Professional Agile Leadership
- Professional Scrum Master
- Prince 2 Practitioner
- INSEAD, Business Strategy and Financial Acumen
- Cobit 5 Foundation
- ITIL v3 Foundation
Languages
Polish
First Language
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Affiliations
- Martial arts (1 DAN in Shotokan Karate, member of European Ryu-Te Kempo Federation)
- CrossFit (Trainer Level 1)
- Dynamic Tunnel Flying (Indoor Skydiving)
- Motorcycle escapades
Timeline
Delivery Leader
Lingaro
08.2022 - Current
Delivery Lead / Business Digitalization Area Lead
Roche
11.2018 - 07.2022
Senior Technical Account Manager
Microsoft
12.2011 - 10.2018
IT Projects Manager
Liberty Seguros
07.2010 - 11.2011
IT Systems Administrator
Siemens
02.2006 - 06.2010
Bachelor of Science - Computer Science
Warsaw University of Technology
High School Diploma -
Poznan University of Technology
Bachelor of Science - Pedagogy
Elblag University of Humanities And Economy
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