Mario Francesco Larenza
Toledo
Summary
Motivated Manager with exceptional customer service and engagement skills. Results-oriented professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to prioritise, organise and maximise availability and project timelines.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Posada La Farola
01.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Flight Attendant
Malta Air (Ryanair)
02.2021 - 12.2021
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Assistant Manager
Boutique1-Missoni
07.2019 - 02.2020
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Conducted trend analysis to identify upcoming and seasonal trends and anticipate customer demands.
- Hired, trained, tasked and evaluated Missoni associates and management staff.
- Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transactions.
- Supported long-term business-need strategies, generated customer-relations feedback for process improvements.
- Hired and scheduled staff to meet business needs and demand.
- Maintained store appearance, including rack and shelving organisation, store lay out and planogram planning.
- Networked with customers and asked open-ended questions to determine immediate needs.
- Addressed customer issues to ensure quick and successful resolution.
- Proactively identified and solved complex strategy problems that impacted sales management and business direction.
Supervisor
Boutique1
08.2018 - 07.2019
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Led and organised monthly departmental meetings.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Supported Store Manager to ensure any regulations, laws and established policies were enforced.
- Interviewed, hired and trained employees on new procedures and requirements.
- Offered instruction, coaching and motivation to employees during shift.
- Reworked positions and workflow based on individual abilities and production targets.
- Opening and closing the store in a daily basis.
- Kept work environments safe and efficient at all times.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Senior Sales Assistant
Hugo Boss
01.2017 - 07.2018
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Accepted and processed cash, check and card payments.
- Received and processed product returns.
- Maintained currency on industry trends to strengthen product and service knowledge.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Assistant
Tommy Hilfiger
01.2016 - 01.2017
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Maintained currency on industry trends to strengthen product and service knowledge.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Senior Sales Assistant
Gap
10.2013 - 12.2015
- Accepted and processed cash, check and card payments.
- Received and processed product returns.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Certificate of Higher Education - Property Investment
Tom Heaney
London2019
Certificate of Higher Education - Digital Marketing
Marketing Genius
Italy2018
A-Levels - Hotel Management
I.s.e.f
Naples2004
Skills
- Dedicated team player
- Detail-oriented
- Scheduling
- Self-directed
- Strong problem solver
- Staff motivation
- Training and development
- Sales monitoring
Additional languages
Italian and Spanish
Languages
Italian
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Restaurant General Manager
Posada La Farola
01.2022 - Current
Flight Attendant
Malta Air (Ryanair)
02.2021 - 12.2021
Assistant Manager
Boutique1-Missoni
07.2019 - 02.2020
Supervisor
Boutique1
08.2018 - 07.2019
Senior Sales Assistant
Hugo Boss
01.2017 - 07.2018
Sales Assistant
Tommy Hilfiger
01.2016 - 01.2017
Senior Sales Assistant
Gap
10.2013 - 12.2015
Certificate of Higher Education - Property Investment
Tom Heaney
Certificate of Higher Education - Digital Marketing
Marketing Genius
A-Levels - Hotel Management
I.s.e.f
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