Mario Palomo Navarro

VIP Club Area.

- Team management. Trained, coached and evaluated subordinates to raise performance to company standard.
- Advice, sales and personalized customer service.
- Management of large accounts.
- Handling and control of large amounts of money.
- Execution of organized events.
- Incident management.

- Team management. Trained, coached and evaluated subordinates to raise performance to company standard.

- Advice, sales and personalized customer service.

- Management of large accounts.

- Handling and control of large amounts of money.

- Execution of organized events.

- Incident management.

- Interviews, recruitment and staff training. Management of a large work team. Preparation of a weekly schedule.

- Design, supervision and organization of the different points of sale and service.

- Increased staff performance and engagement via motivational leadership.

- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.

- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.

- Opening and closing of the club.

- Revenue Management.

- Access management. Capacity management.

- Handling and control of large amounts of money. Cash closings.

- Execution of organized events.

- Incident management.

- Team management. Trained, coached and evaluated subordinates to raise performance to company standard.

- Advice, sales and personalized customer service.

- Management of large accounts.

- Handling and control of large amounts of money.

- Execution of organized events.

- Incident management.

- Interviews, recruitment and staff training. Management of a large work team. Preparation of a weekly schedule.

- Team management. Trained, coached and evaluated subordinates to raise performance to company standard.

- Opening and closing of the club.

- Access management. Capacity management.

- Advice, sales and personalized customer service.

- Revenue Management.

- Management of large accounts.

- Handling and control of large amounts of money. Cash closings.

- Execution of organized events.

- Incident management.

- Managed high volume of customers during peak hours, maintaining prompt and efficient service.

- Large account management.

- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.