MARIO GARRIDO

Delivered payment solution implementation testing across Sabre, Travelport, Amadeus GDS systems.

• Owned schedules and operational routines to standardise facility performance and continuity.
• Directed cross-functional teams under pressure, aligning collaboration to reach outcomes.
• Authored reports and policy documents to influence stakeholder priorities and actions.

• Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
• Established connection with iHOS for 700 properties to enhance data accessibility. Developed and edited email templates and marketing campaigns online using GMS for entire customer portfolio, improving client engagement.
• Maintained accurate documentation to meet programme requirements and contractual obligations.
• Conducted comprehensive market research to identify emerging trends, informing strategic planning and decision-making.

• Leveraged advanced knowledge of travel software to streamline booking and management of reservations.
• Booked flight tickets, trains, hotels and car rentals using AMADEUS, ensuring seamless travel arrangements.
• Managed emergency travel situations with professionalism, providing timely and effective solutions.
• Built positive relationships with travel agencies, hotels and transportation companies to achieve cost-effective business travel solutions.

• Utilised advanced knowledge of travel software to efficiently book and manage reservations.
• Coordinated bookings for flights, trains, hotels, and car rentals using AMADEUS, ensuring seamless travel arrangements for clients. Managed congress registrations, facilitating smooth participation for attendees. Supported office operations through various administrative duties, contributing to overall efficiency.
• Utilised advanced knowledge of travel software to efficiently book and manage reservations.
• Handled emergency travel situations with professionalism, offering swift and effective resolutions.

• Managed bookings for flights, hotels, and excursions, securing competitive rates and confirming reservations accurately.
• Delivered customer care support to English-speaking markets by addressing inquiries and resolving issues, facilitating seamless travel arrangements including flight tickets, train, hotel, and car rentals using AMADEUS.
• Handled travel arrangements for groups, couples, executives and special needs clients.
• Reserved tickets, booked accommodations and rental transportation to accommodate needs of customers.

• Informed customers about order statuses and resolved issues with lost packages to enhance customer satisfaction.
• Managed complaints with calm, clear communication and problem-solving.
• Collaborated with team members to achieve target results.
• Maintained clean, safe working environments to eliminate accident risks.

• Built positive relationships with travel agencies, hotels and transportation companies to achieve cost-effective business travel solutions.
• Coordinated bookings for flights, trains, hotels, and car rentals using AMADEUS to ensure seamless travel arrangements. Facilitated congress registrations to support event participation and enhance attendee experience. Managed daily administrative functions to optimise operational flow and maintain efficiency.
• Utilised advanced knowledge of travel software to efficiently book and manage reservations.
• Handled emergency travel situations with professionalism, offering swift and effective resolutions.

• Assisted customers over the phone with car rental reservations, supported rental offices with quick inquiries, and guided travel agencies through GDS. Mentored newcomers, identified areas for improvement, and empowered strengths to enhance overall performance.
• Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
• Engaged with customers on sales floor, providing product knowledge and advice to facilitate purchase decisions.
• Worked flexibly across different locations to support promotional events and activities.

• Provided tailored information about Barcelona and Catalonia to visitors at information offices, recommending sights and activities based on preferences to create personalised experiences. Managed hotel information alongside last-minute booking requests.
• Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
• Updated guest records and reservation systems with accuracy, safeguarding personal information.
• Issued room keys, explained hotel amenities, and provided guests with local area information.

• Created press materials for news releases, newsletters and speeches to reflect clients' brand and key messages.
• Facilitated internal communications, ensuring a cohesive understanding of public relations objectives.
• Organised community engagement events, strengthening brand reputation and local support.
• Welcomed, guided VIP visitors at “Fòrum de les Cultures”, coordinating with security staff to ensure smooth and secure experiences.

• Delivered tailored information on Barcelona and Catalonia to visitors in information offices, recommending attractions and activities based on individual profiles to enhance their experience. Managed hotel information and coordinated last-minute bookings to ensure guest satisfaction.

• Conducted tours on Catalunya Bus routes, showcasing North route highlights of Girona, Figueres, and Dalí Museum, and South route attractions including Vilafranca del Penedès, Torres wineries, Reus with Modernist architecture, and Tarragona's Roman archaeological remains.
• Kept close watch of guest activities to maintain group safety during tours.
• Conducted engaging historical and cultural tours across various landmarks, enhancing visitors' understanding and appreciation.
• Adapted quickly to unexpected changes or challenges during tours, ensuring a seamless experience for participants.

• Advised visitors on Barcelona and Catalonia attractions and activities in information offices, tailoring recommendations to enhance individual experiences.
• Greeted guests upon arrival, provided check-in assistance and directed to rooms efficiently.
• Updated guest records and reservation systems with accuracy, safeguarding personal information.
• Issued room keys, explained hotel amenities, and provided guests with local area information.

• Managed room reservations and events, including conference rooms and restaurant bookings, ensuring seamless check-in and check-out processes. Delivered exceptional customer care by providing tailored recommendations to enhance guest experiences in Barcelona.
• Welcomed guests and clients in friendly, positive manner.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.

• Booked flight tickets, trains, hotels, and car rentals using AMADEUS for Grup Godó de Comunicació. Managed daily administrative functions, ensuring smooth office operations.
• Handled emergency travel situations with professionalism, offering swift and effective resolutions.
• Utilised advanced knowledge of travel software to efficiently book and manage reservations.
• Built positive relationships with travel agencies, hotels and transportation companies to achieve cost-effective business travel solutions.