Mario De Rosa
Linda a Velha
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
13
13
years of professional experience
Work History
Key Account Manager
Siemens Group
10.2022 - Current
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
HR Administrator
Siemens Group
10.2019 - 09.2022
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Accounting Clerk
Siemens Group
02.2013 - 09.2019
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Technical Support Executive
Sitel
08.2011 - 02.2013
- Analyzed and developed service goals for in-bound call center.
- Managed customer contact center.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Identified key technology defects to streamline problem resolution.
- Supervised technical support staff service operations and assisted with maintenance advisory.
- Monitored system performance to identify potential issues.
Education
Bachelor of Science - International Political Cooperation And Economy
L’Università Degli Studi Di Napoli “L’Orientale”
Naples, Italy05.2015
Skills
- Continuous Improvement specialist
- Workday Specialist
- Services Optimization
- Needs Analysis
- Key Account Management
- Cross-Functional Collaboration
- Client Needs Assessment
- Customer Rapport
- Account Retention
Languages
Italian
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Key Account Manager
Siemens Group
10.2022 - Current
HR Administrator
Siemens Group
10.2019 - 09.2022
Accounting Clerk
Siemens Group
02.2013 - 09.2019
Technical Support Executive
Sitel
08.2011 - 02.2013
Bachelor of Science - International Political Cooperation And Economy
L’Università Degli Studi Di Napoli “L’Orientale”
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