Mario Chabur Quintero
Madrid
Summary
Accomplished Supervisor of Operations at Teleperformance, adept in operations management and team leadership. Streamlined processes for enhanced efficiency, fostering a culture of accountability and growth. Achieved significant improvements in customer satisfaction and team productivity through strategic planning and staff training. Fluent in English, my approach prioritizes results, leveraging problem-solving skills to drive organizational success.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Teleperformance
09.2021 - 02.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Administrative Manager
Inversiones Ganaderas Del Meta
02.2019 - 08.2021
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Built and managed processes for tracking and monitoring department performance.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Administrative Manager
Carnes Y Carnicos RC S.A.S
07.2017 - 01.2019
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Restaurant Owner
Turkey Legs Company
03.2013 - 07.2015
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Planned and executed strategies to increase customer loyalty and retention.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Bachelor of Applied Science in Information Technology - Computer Software And Media Applications
Politecnico Grancolombiano
Bogotá, Colombia12.2024
Intermediate And Advanced Level of Excel -
Cedinsi
Bogotá, Colombia07.2023
B1 And B2 English Level -
Burlington School
London, UK01.2010
High School Diploma -
Agustiniano Norte
Bogotá, Colombia12.2004
Skills
- Team Development
- Staff Evaluation
- Team Leadership
- Customer Service
- Decision-Making
- Operations Management
- Goal Setting
- Problem-Solving
- Staff Management
- Strategic Planning
- Staff Training
- FLUENT IN ENGLISH
Languages
English
Upper intermediate (B2)
Timeline
Supervisor of Operations
Teleperformance
09.2021 - 02.2024
Administrative Manager
Inversiones Ganaderas Del Meta
02.2019 - 08.2021
Administrative Manager
Carnes Y Carnicos RC S.A.S
07.2017 - 01.2019
Restaurant Owner
Turkey Legs Company
03.2013 - 07.2015
Bachelor of Applied Science in Information Technology - Computer Software And Media Applications
Politecnico Grancolombiano
Intermediate And Advanced Level of Excel -
Cedinsi
B1 And B2 English Level -
Burlington School
High School Diploma -
Agustiniano Norte
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