MARINA VIVES ROCA
Resumen profesional
Experienced Business Travel Consultant with a strong background in corporate travel management, specializing in flight, train, hotel, and car bookings using Amadeus and Sabre. Skilled in client communication in English, French and Spanish. Known for adaptability, organization, and a proactive approach to problem-solving. Looking to join a VIP dedicated team.
Datos destacados
6
6
years of post-secondary education
5
5
years of professional experience
Experiencia
Senior Travel consultant
BCD Travel
Barcelona
2019.12 - Actual
- Manage complex corporate travel arrangements using Amadeus and Sabre.
- Handled bookings, offering travel solutions.
- Professional communication in English, French and Spanish.
- Booking modifications, cancellations and issue resolution.
- Support with system issues and invoicing adjustments.
Administrative
Miró Assessors
Granollers
2018.03 - 2019.11
- Customer service: reception and switchboard.
- Billing: creation, submission, and tracking with A3ASESOR.
- File and documentation management.
- Preparation of accounting periods and tax accounting.
- Income tax return campaign.
- Preparation of lease agreements.
Receptionist
H10 Ítaca Hotel
Barcelona
2016.04 - 2017.12
- Managed check-ins/outs and guest needs using SAP.
- Billing, cash balancing, and internal communication.
- Maintained records and ensured guest satisfaction.
Tour guide
Viatges Santamar
Ripollet
2015.02 - 2016.06
- Led excursions across Catalonia for large groups.
- Planned itineraries and delivered engaging presentations.
Formación
Higher Technician in Tourist Guidance and Assistance -
Euroaula University
Barcelona 2015.01 - 2017.12
Higher Technician in Tourist Accommodation Management -
EAE - Business School
Barcelona 2018.01 - 2020.12
Advanced Program in Business Management -
EAE - Business School
Barcelona /2021 - /2022
Enfatiza tus habilidades clave
- Amadeus
- Sabre
- Microsoft Office
- A3ASESOR
- SAP
- Empathy
- Organization
- Team-oriented
- Dynamic
- Driving License B1
- Own vehicle
Languages
Spanish
Experto
Catalan
Experto
English
Avanzado
French
Avanzado
REFERENCES
- Alessandro DAmbrosio, Alessandro.DAmbrosio@bcdtravel.eu, Team Leader - BCD Travel
- Neil Larkin, Neil.Larkin@bcdtravel.eu, Program Manager - BCD Travel
Cronología
Senior Travel consultant
BCD Travel
2019.12 - Actual
Administrative
Miró Assessors
2018.03 - 2019.11
Higher Technician in Tourist Accommodation Management -
EAE - Business School
2018.01 - 2020.12
Receptionist
H10 Ítaca Hotel
2016.04 - 2017.12
Tour guide
Viatges Santamar
2015.02 - 2016.06
Higher Technician in Tourist Guidance and Assistance -
Euroaula University
2015.01 - 2017.12
Advanced Program in Business Management -
EAE - Business School
/2021 - /2022