Insurance Market, Multicultural Relations International Mobility
Marina Ussia Villegas
Operations Manager
Madrid
Summary
Diligent Operations Manager with strong background in insurance across CE and UKI. Successfully optimized processes to enhance efficiency and compliance. .
Proven ability to lead teams, adapt to changing needs, and achieve organizational goals. Known for reliability, strategic thinking, and excellent communication skills.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Operations Manager
Everest
05.2024 - Current
- Provide leadership and direction for a team of 4 Team Leaders & 40 UAs supporting 6 countries (France, Germany, Netherlands, Spain, Italy and the UK)
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Communication with in-country leaders and Line Managers to drive excellence in services and effectiveness in end-to-end processes.
- Active involvement on new system implementation as part of the working group for Policy Administration System.
Operations Team Leader
Everest
11.2023 - 05.2024
- Provide leadership and direction for the Spanish and UK team. Overseeing the hiring, onboarding, training and professional growth.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Ensure all activities performed by the UAs are aligned with SOP and SLAs defined. Follow up of questions/missing information with UAs/UW.
- Support on Credit Control activities in order to reduce the bad debt and cash allocation.
Operations Team Leader
Chubb
09.2021 - 11.2023
- Provide leadership and direction for employees supervising activities to drive productivity and efficiency.
- Manage a team of 20 employees, overseeing the hiring, onboarding, training and professional growth.
- Monitor multiple databases in order to review and achieve SLA’s.
- Implemented quality assurance measures that led to improved product consistency.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
Shared Service Center Team Leader
Chubb
11.2020 - 09.2021
- Work item review & action. Control and execution of existing open work items and follow up of questions/missing information with UAs/UW
- Reporting. Produce any report requested in a proper and timely manner.
- Training of new joiners
- Actively owning and monitor batch and automated processes (renewal invoices, renewal booking, automatic portfolio invoices deliverance…)
- Credit control queries according to priority
- Brokers and insurers communication. Follow up of any missing information requested in order to process premium adjustment/renewals on time.
- Data cleaning/Segments review. Be sure that the new policies and renewals are process in the correct Segment
- Involvement in projects: Portal for Financial Lines, TMS.
Credit Controller
Chubb
01.2014 - 01.2020
- Communication with Brokers to solve and share accounting matters.
- Ability to solve accounting issues with Operations and Underwriters teams based in Switzerland, France and Spain.
- Preparation of Age Debt reports for the client’s books in order to stablish the collection priorities for the Company.
- Recovery of due positions to the Insurance Brokers (Dunning)
- Responsible for monitoring and follow-up of the policies that require, to be collected, action from external Law Firms.
- Supervision and control of the Coinsurance and Reinsurance business.
Intern of International Relations
Repsol
11.2012 - 11.2013
- Prepare reports of current policy (government changes, economic situation, monitoring of elections ...) and energy (new discoveries, bidding rounds, legislative changes …) of those countries considered as strategic by the company.
- Participation in events organized by different international organizations related with future worldwide policies in Energy, Governments actions and strategy forecasts.
- Active involvement in the events organized by the International Relations area.
International Trade Consultant
Economic and Commercial Office, Embassy of Spain, Algiers
10.2011 - 10.2012
- Solving problems of numerous Spanish companies regarding their internationalization process: possibilities for establishing a company in Algeria, internationalization strategies, legislation, market situation, business opportunities and commercial partners identification.
- Collaboration on organizing events for the promotion of the Spanish products. Market research and bilateral commerce, market structure and SME distribution analysis.
Education
Executive Program ( PROMOCIONA) -
ESADE - CEOE
04.2001 -
MBA - International Master in Business Administration
CECO-MENÉNDEZ PELAYO INTERNATIONAL UNIVERSITY
Double Degree - Business Administration And Law
Complutense University of Madrid
Skills
Operations management
Team leadership
Problem-solving & Decision-making
Strategic planning
Performance monitoring & Workflow optimization
Interests
ADDITIONAL DATA
- International mobility
- Http://es.linkedin.com/in/marinaussia
Timeline
Operations Manager
Everest
05.2024 - Current
Operations Team Leader
Everest
11.2023 - 05.2024
Operations Team Leader
Chubb
09.2021 - 11.2023
Shared Service Center Team Leader
Chubb
11.2020 - 09.2021
Credit Controller
Chubb
01.2014 - 01.2020
Intern of International Relations
Repsol
11.2012 - 11.2013
International Trade Consultant
Economic and Commercial Office, Embassy of Spain, Algiers
10.2011 - 10.2012
Executive Program ( PROMOCIONA) -
ESADE - CEOE
04.2001 -
MBA - International Master in Business Administration
CECO-MENÉNDEZ PELAYO INTERNATIONAL UNIVERSITY
Double Degree - Business Administration And Law
Complutense University of Madrid