Summary
Overview
Work History
Education
Skills
Languages
Languages
Volunteer Experience
Timeline
Generic
Marina Martín Vivanco

Marina Martín Vivanco

Madrid

Summary

Office assistant with extensive experience managing high volumes of communications and queries. Demonstrated ability to enhance internal processes, resulting in increased efficiency. Strong organizational skills and attention to detail ensure optimal office operations and high levels of customer satisfaction.

Overview

8
8
years of professional experience

Work History

Administrative Officer

Cigna Healthcare España
01.2024 - Current
  • Managed and maintained customer database to ensure accuracy and accessibility.
  • Oversaw Salesforce (CRM) and Eurocare platforms for streamlined operations.
  • Resolved incidents and facilitated medical authorisations to enhance service delivery.

Supervisor

Serveo
01.2017 - 01.2024
  • Executed administrative and logistical tasks to support operational efficiency.
  • Created user accounts for Transport Consortium to enhance access control.
  • Managed invoicing and month-end balancing while training agents on procedures.
  • Verified documentation and issued cards to ensure compliance and accuracy.

Sales Assistant

Salsa Jeans
01.2019 - 01.2020
  • Delivered personalized customer service to enhance client satisfaction.
  • Managed merchandise placement and stock control to optimize inventory levels.
  • Processed invoicing and maintained daily cash register accuracy.

Education

Grado - Primary Education with Therapeutic Pedagogy

ESCUNI
Madrid
01.2022

Skills

  • Fluent in English
  • Database management
  • Incident resolution
  • Salesforce
  • Strong problem solver
  • Team collaboration
  • Administrative support
  • Customer relations

Languages

English: advanced, Spanish: native, Italian: basic

Languages

English
Advanced (C1)
C1
Italian
Beginner
A1
Spanish
Native
Native

Volunteer Experience

Red Cross, Volunteer, 2015, support for minors at risk of social exclusion, games, educational activities, and reinforcement of school subjects

Timeline

Administrative Officer

Cigna Healthcare España
01.2024 - Current

Sales Assistant

Salsa Jeans
01.2019 - 01.2020

Supervisor

Serveo
01.2017 - 01.2024

Grado - Primary Education with Therapeutic Pedagogy

ESCUNI

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Marina Martín Vivanco