Marina González Vico
Barcelona
Summary
Im at the moment a criminology student in the Online University of Catalonia.
I'm also a formed cabin crew member and I have the extra course in executive aviation, which allows me to work in private aviation too.
I am an enthusiastic for doing things, and also doing my job the best I can, putting all my effort in each one of the task that are required.
I am very good with people, being nice, kind and expecting to be on serving of anything they might need. Committed and a hardworking person with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Cashier
Repsol
09.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Performed cash, card and check transactions to complete customer purchases.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Upsold additional products and services to customers, increasing revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
Cashier
Carrefour Hyper Market- Erbil
10.2021 - 04.2022
- Answered questions about store policies and addressed customer concerns.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Learned duties for various positions and provided backup at key times.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register to record transactions accurately and efficiently.
Education
Criminology - Criminology
UOC
Barcelona, Spain06.2027
Airhostess - Cabin Crew Member
Airlanded
Mataró, Spain07.2020
Bachelor of Arts - Bachelor
INS Vilanova Del Vallés
Vilanova Del Vallés06.2019
Skills
- Return and Exchange Processing
- Accounting Software
- Retail Merchandising
- Cooperative Attitude
- Meetings and presentations
- Training and Development
- Emergency Response Coordination
- Jet lag management
- Initiative-taking
- Food and Beverage Service
Languages
Catalan
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Timeline
Cashier
Repsol
09.2022 - Current
Cashier
Carrefour Hyper Market- Erbil
10.2021 - 04.2022
Criminology - Criminology
UOC
Airhostess - Cabin Crew Member
Airlanded
Bachelor of Arts - Bachelor
INS Vilanova Del Vallés
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