Summary
Overview
Work History
Education
Affiliations
Accomplishments
Certification
Languages
Websites
Voluntary Work
Timeline
Generic

Marilena Maierholzner

Madrid

Summary

Efficient and engaging Account Manager bringing 4 years of dynamic and diverse portfolio management experience. Recognized for essential business acumen and focus through KPI and deadline adherence, innovative and scalable sales techniques.

Disciplinated and competitive to reach organizational business goals with an adaptive focus to achieve consistent success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

Expedia Group
04.2022 - Current
  • Developed strategies to increase revenue from existing accounts.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Provided training and guidance to new Account Managers.
  • Analyzed client data and identified opportunities for growth.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.

International Project and Sales Coordinator Spain

CTS Bitumen
02.2021 - 03.2022
  • Identificated and qualified prospects by cold calling and evaluation of the status quo
  • Had the responsibility of adapting our product to local needs and environmental demands
  • Optimised the corporate website and created a more attractive corporate image on the Spanish market

Senior Customer Service Representative

Vrbo - Expedia Group
11.2018 - 02.2021
  • Provided technical support to customers via phone, email, and chat.
  • Resolved escalated customer complaints in a timely manner.
  • Maintained accurate records of all customer interactions in CRM system.

Education

Master of Arts - Intercultural European Studies, Economic Focus

University UCM / University UR
Ratisbona, Germany And Madrid, Spain
09-2018

Bachelor of Arts - Economics & Psychology

SRH University
Berlin, Germany
09-2014

Affiliations

  • Padel, mid-distance runs, hiking
  • Personal finance: Podcasts, books, magazines

Accomplishments

  • 4 Performance Awards
  • 1 Expedia Group Value Award

Certification

  • CEM Madrid: Microsoft Excel Course Diplom Mid- Level 03/2023

Languages

German
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Elementary (A2)
A2
Italian
Elementary (A2)
A2

Voluntary Work

  • Housework and educational help at the orphanage „Valle Feliz“ in Ecuador (6 months) in 2014

Timeline

Account Manager

Expedia Group
04.2022 - Current

International Project and Sales Coordinator Spain

CTS Bitumen
02.2021 - 03.2022

Senior Customer Service Representative

Vrbo - Expedia Group
11.2018 - 02.2021

Master of Arts - Intercultural European Studies, Economic Focus

University UCM / University UR

Bachelor of Arts - Economics & Psychology

SRH University

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Marilena Maierholzner