Marie ZLATOVA
Malaga
Summary
Dynamic professional with over 4 years of experience in account management and customer success, specializing in building strong client relationships and driving performance improvements. Proven ability to analyze customer needs and ensure compliance with industry standards. Fluent in multiple languages, with a passion for enhancing customer experiences and achieving business goals.
Overview
5
5
years of professional experience
Work History
Media Services Manager
Aanicca Ventures Inc., dba AdCommunal
02.2021 - 02.2023
- Regularly prospected, researched, and onboarded new supply channels and advertising clients;
- Managed, engaged, and grew existing partner relationships on ongoing basis, increasing company's income to 40%;
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Affiliate Manager
TVSMILES GmbH
05.2020 - 02.2021
- Enhanced partner relationships through consistent communication and support, resulting in 30% performance growth.
- Conducted regular competitor analysis to identify market trends and potential partnership opportunities.
- Recruited high-quality affiliates to grow the network, expanding company reach and increasing sales opportunities.
- Streamlined reporting processes for improved data accuracy and quicker decision-making capabilities.
- Optimized affiliate marketing campaigns by analyzing performance data and adjusting strategies accordingly.
Account Manager
Geek Mobile
08.2018 - 03.2020
- Established new contacts globally, reaching out to clients via LinkedIn, Skype, and Telegram;
- Negotiated deals with advertisers, agencies, and ad networks;
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
MBA - Business Administration And Management
ODESA I. I. MECHNIKOV NATIONAL UNIVERSITY
Odessa, Ukraine01.2016
Skills
- Building business relationships
- Account and budget management
- User acquisition and lead generation
- Customer success and KPI management
- International contract negotiations
- Proficient with Affise
- Proficient with HasOffers
- Proficient with Microsoft Office
- Proficient with NetHunt CRM
- Business Analysis
- Problem-Solving
- Customer Service Management
- Relationship Building
- Quality Control
- KPI Monitoring
- Customer Service
- MS Office
- Bilingual [Language] and [Language]
Languages
English
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Ukrainian
Bilingual or Proficient (C2)
Bulgarian
Bilingual or Proficient (C2)
References
Upon request
Timeline
Media Services Manager
Aanicca Ventures Inc., dba AdCommunal
02.2021 - 02.2023
Affiliate Manager
TVSMILES GmbH
05.2020 - 02.2021
Account Manager
Geek Mobile
08.2018 - 03.2020
MBA - Business Administration And Management
ODESA I. I. MECHNIKOV NATIONAL UNIVERSITY
Similar Profiles
Eldon BrustuenEldon Brustuen
President at Brustuen Intl. Ventures (dba Brustuen Consulting)President at Brustuen Intl. Ventures (dba Brustuen Consulting)
Elizabeth BergElizabeth Berg
Guest Services Agent at Pioneer Inn Dba Maui VenturesGuest Services Agent at Pioneer Inn Dba Maui Ventures
Indrani KeshwarIndrani Keshwar
Staff Accountant at The Lynnwood Foundation, Inc dba The Duke Mansion dba The Lee InstituteStaff Accountant at The Lynnwood Foundation, Inc dba The Duke Mansion dba The Lee Institute