Marie-Yvonne Fonfred
Barcelona
Summary
Experienced Artificial Intelligence Analyst with over 2 years of experience in Machine Learning. Excellent skills for resolving problems and improving customer satisfaction.
Recently graduated with a master's degree in UI/UX Design.
Overview
7
7
years of professional experience
Work History
Artificial Intelligence / Machine Learning Analyst
Apple
08.2020 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritizations and great work ethic.
- Handle over 1.500 task per day related to AI
Customer Experience Specialist
Airbnb
09.2018 - 01.2020
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online reservations, last minute cancellations and billing discrepancies to encourage good customer relationships.
- Handling more than 60 inbound calls per day
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution
Customer Service
AIR FRANCE
09.2016 - 06.2017
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Problem solving with cancelled flights and lost luggage
Education
Master of UI/UX Design - Design
Nuclio Digital School
Barcelona10.2023
High School Diploma -
Ecole Internationale Tunon
Paris06.2016
Skills
- Successfully met or exceeded targets, working within tight deadlines
- Ability to identify business process solutions that increase efficiencies
- Excelled at working independently to make timely decisions and take appropriate actions
- Demonstrated flexibility and adaptability to changing work-flows and responsibilities
- Demonstrated integrity and focuses on customer privacy
- Ability to independently navigate systems and tools
- Social Media
- User research and user strategy
- Wireframing
- User testing
- Prototyping (Figma)
- UI/UX design
- Responsive web design
- Front-end programming with CSS
- Information architecture
Timeline
Artificial Intelligence / Machine Learning Analyst
Apple
08.2020 - Current
Customer Experience Specialist
Airbnb
09.2018 - 01.2020
Customer Service
AIR FRANCE
09.2016 - 06.2017
Master of UI/UX Design - Design
Nuclio Digital School
High School Diploma -
Ecole Internationale Tunon
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