MARIE-YVONNE FONFRED
Barcelona
Summary
Dynamic Artificial Intelligence Analyst with a proven track record of over 2 years in Machine Learning. Demonstrates exceptional problem-solving skills and a commitment to enhancing customer satisfaction through innovative solutions. Recently graduated with a master's degree in UI/UX Design, bringing a fresh perspective and a fusion of technical expertise with a keen eye for user-centric design.
Link to my Portfolio : https://uxfol.io/mayfonfred
Overview
7
7
years of professional experience
Work History
Artificial Intelligence / Machine Learning Analyst
Apple
08.2020 - Current
Customer Experience Specialist
Airbnb
09.2018 - 01.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Exceeded goals through effective task prioritizations and great work ethic
- Handled over 1,500 tasks per day related to AI
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Customer Service
AIR FRANCE
09.2016 - 06.2017
- Documented customer interactions in internal database to maintain customer service history details
- Resolved customers' issues related to online reservations, last-minute cancellations, and billing discrepancies to encourage good customer relationships
- Handled more than 60 inbound calls per day
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
- Completed call documentation while speaking with customers
- Developed technical and mechanical proficiency to assist customers and field staff with service issues
- Maintained working knowledge of products, accounts, representatives, tools, and systems
- Problem-solving with canceled flights and lost luggage.
Education
Master of UI/UX Design -
Nuclio Digital School
10.2023
High School Diploma -
Ecole Internationale Tunon
06.2016
Skills
- Successfully met or exceeded targets, working within tight deadlines
- Ability to identify business process solutions that increase efficiencies
- Excelled at working independently to make timely decisions and take appropriate actions
- Demonstrated flexibility and adaptability to changing work-flows and responsibilities
- Demonstrated integrity and focuses on customer privacy
- Ability to independently navigate systems and tools
- Social Media
- User research and user strategy
- Wireframing
- User testing
- Prototyping (Figma)
- UI/UX design
- Responsive web design
- Front-end programming with CSS
- Information architecture
Additional Information
- UX Research : Techniques and tools to investigate the needs of real users.
- Product Strategy : Development of a strategy with the aim to offer future clients possible solutions.
- UX design: Design user experiences, prioritize functionalities and design of wireframes.
- UI design: Design user interfaces and prototypes.
- Linguistic skills: Spanish and English , TOEIC
- Professional skills: Writing techniques, Relational skills, Strategic Marketing, Negotiation / BtoB sales
- Professional skills: Writing techniques, Relational skills, Strategy Marketing, Negotiation / BtoB sales
- Geographical, historical and cultural skills: Tourist destinations (Rest of the world), Geopolitics, Specialized tourism
- Communications assistant, WeClap, 2015 : Organization of the audience of the French TV program on Canal+ Channel. TV shows : Salut les terriens, Being Sport, La Boîte à Musique, Le Supplément, Le Grand Journal ...
Timeline
Artificial Intelligence / Machine Learning Analyst
Apple
08.2020 - Current
Customer Experience Specialist
Airbnb
09.2018 - 01.2020
Customer Service
AIR FRANCE
09.2016 - 06.2017
Master of UI/UX Design -
Nuclio Digital School
High School Diploma -
Ecole Internationale Tunon
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