MARIE-FLEUR CHAUVIN
Madrid,M
Summary
As a Master's graduate in Technical Translation, Interpretation and Project Management, with experience in Account managing and Customer service, I am eager to use my skills and ambition to perform as a Publishing Development/Journal Specialist .
Highly proactive, client-oriented as well as passionate about efficient communication and problem-solving, I thrive in dynamic environments where I can contribute to delivering high-quality results, fostering strong relationships with customers, and driving the success of multilingual projects.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cigna
Madrid, Spain
02.2025 - Current
- Resolving customer inquiries through phone and email, ensuring timely and accurate responses.
- Managing claim processing issues efficiently, maintaining high levels of customer satisfaction.
- Collaborating with team members to streamline processes, improving overall service delivery.
- Handling escalated issues with professionalism, providing solutions that met customer needs.
Account Manager Intern
TransPerfect
Madrid, Spain
04.2024 - 10.2024
- Assisting in building and maintaining relationships with existing clients by addressing their needs, answering queries, and ensuring satisfaction with the translation services
- Handling the launching, quoting and billing on a variety of translation projects
- Collaborating with project managers and translators to ensure that translation projects are delivered on time and meet client requirements
- Assisting in researching potential clients or industry trends to identify new business opportunities and contribute to sales strategies such as upselling
- Taking part in project progress meetings and drafting of progress reports
- Assisting with various administrative tasks such as updating CRM systems and organizing client information
- Applying QA and conducting Desktop Publishing on several projects
Supervisor
Europa School of English
Bournemouth, United Kingdom
05.2023 - 08.2023
- Supervising international students
- Managing timetables thus allowing a better coordination between classes, trips and workshops
Medical Secretary Receptionist
Hospital, Emergency department
Martigues, France
02.2022 - 08.2022
- Welcoming and registering patients at the emergency department reception desk
- Managing schedules, coordinating with all healthcare staff to ensure smooth patient flow, acting as the point of contact between medical staff, patients, and families
- Maintaining electronic health records, ensuring that patient files are up-to-date and easily accessible for the medical staff
Reception Agent
Campsite
Marseille, France
05.2020 - 10.2020
- Translation of French programs into English to allow a better communication and access to information for customers
- Managing the reservation software as well as booking phone reservations and walk-in customer bookings
- Handling the company's mailbox and answering all enquiries
- Welcoming customers and advising on each booking
- Maintenance of the premises including making sure all accommodations are ready for the next check-ins
Education
Master's Degree - Translation and Project Management
Aix Marseille University
France01.2024
Bachelor's Degree - English Literature and Civilization
University of Nîmes
France01.2021
Skills
- Customer relationship management (CRM)
- Account management
- Client relations
- Active listening
- Follow-up skills
- Data entry
- Relationship building
- Problem-solving
- De-escalation techniques
LANGUAGES
English - Native
French - Native
Spanish - Advanced
Timeline
Customer Service Representative
Cigna
02.2025 - Current
Account Manager Intern
TransPerfect
04.2024 - 10.2024
Supervisor
Europa School of English
05.2023 - 08.2023
Medical Secretary Receptionist
Hospital, Emergency department
02.2022 - 08.2022
Reception Agent
Campsite
05.2020 - 10.2020
Bachelor's Degree - English Literature and Civilization
University of Nîmes
Master's Degree - Translation and Project Management
Aix Marseille University
Technical, Medical and Creative translation (Transcreation)
Alongside my professional experience, I have developed a strong interest in medical, psychological, and technical research, particularly through academic work and specialized translation projects. Engaging with complex subject matter has strengthened my ability to analyze content critically, identify target audiences, and adapt messaging to meet specific market needs.
Through transcreation, I ensured that content is not only linguistically accurate but also culturally and contextually relevant, maintaining author intent while optimizing clarity, engagement, and accessibility. This approach aligns closely with publishing development objectives, where audience insight, content positioning, and strategic adaptation are essential to expanding reach and maximizing impact.