Marie-Anne D.L Bique
Alzira
Summary
Versatile and multilingual professional with a strong foundation in system implementation, customer support, CRM, and sales. Experienced with SAP (TMS/PMS), Opera, AS400, and Microsoft, known for problem-solving and driving efficient operations. Motivated to embrace new challenges in dynamic environments.
Overview
14
14
years of professional experience
Work History
Implementation Expert - EMMA Project
Radisson hospitality SL
Madrid
11.2024 - 05.2025
- Executes system configuration and data migration tasks.
- Effectively manages risks and issues, ensuring timely escalation and resolution.
- Delivers exceptional support in client-facing environments, including front desk, F&B, and M&E departments.
- Offers on-the-job support to hotel staff and management.
- Assists the Implementation Lead to ensure a seamless transition to the new system.
- Completes EMMA implementation tasks with efficiency and quality.
- Supports seamless EMMA implementation with on-site & remote assistance.
- Executes precise system configuration and data migration tasks.
- Mitigates risks, ensuring swift issue escalation and resolution.
- Provides quality client-facing support across various departments.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Cleaner
Kaiku Siivouspalvut Oy
Rauma
08.2024 - 09.2024
- Enhanced productivity and appeal through effective cleaning in offices, factories, and residences.
- Gained clients rapidly with superior cleaning.
- Enhanced satisfaction with spotless office cleaning.
- Improved home appeal with immaculate upkeep.
Customer Service representative
Armatis Laser Contact
Saint Martin Boulogne
07.2020 - 12.2020
- Efficiently handled and managed all incoming calls, ensuring client needs are addressed promptly.
- Efficiently managed all incoming client calls.
- Swiftly identified potential buyers through case analysis.
- Utilized online channels to connect with buyers.
- Engaged buyers via email, calls, and video meetings.
- Proposing, advising products, follow-up on contract validations.
- Advised and closed deals through multi-channel contact.
Sales Manager
Décoration d'Autrefois
Provins
01.2019 - 01.2020
- Spearheaded lead generation and prospecting by identifying potential buyers through online listings, social media, referrals, and partnerships, utilizing digital marketing strategies for effective lead attraction.
- Conducted market analysis and developed strategy by researching current trends, pricing dynamics, and competitor activities to craft tailored sales strategies for remote selling, leveraging data insights.
- Delivered exceptional customer service by offering guidance and support throughout the buying process, from initial inquiry to post-sale assistance.
- Monitored performance tracking and reporting by evaluating sales metrics and KPIs to assess the effectiveness of remote selling strategies, generating reports, and analyzing data to identify improvement areas and optimize sales performance.
Customer Service Representative Social Housing
Aube Immobilier
Romilly sur Seine
12.2017 - 07.2018
- Deliver personalized customer service and expert advice for each family situation in social housing.
- Advise families on housing options, aligning with budget constraints.
- Manage applications, ensuring efficient need assessments and follow-ups.
- Foster tenant relations, enhancing customer satisfaction and retention.
Ticketing Agent
SNCF
Romilly Sur Seine
03.2017 - 08.2017
- Delivered exceptional customer service by providing detailed information on available tickets, pricing, seating options, and event details to assist clients in selecting the most suitable ticket.
- Delivered expert ticket advice, enhancing client satisfaction and sales.
- Managed reservations, optimizing booking accuracy and availability.
- Promoted offers, increasing customer engagement and purchase rates.
Sales Coordinator
CPH Immobilier
Paris
05.2011 - 08.2016
- Coordinate real estate transactions from listing to closing, ensuring seamless operations.
- Manage property listings, marketing materials, and databases for optimal sales performance.
- Provide administrative support to sales teams with contract preparation, documentation, and client follow-ups.
- Act as a liaison between real estate agents, clients, and external stakeholders.
- Monitor market trends to deliver sales reports and analysis.
- Handle customer inquiries to maintain high client satisfaction levels.
- Organize meetings, property visits, and sales events efficiently.
- Ensure compliance with legal and regulatory requirements in real estate transactions.
Education
Data Science Wrangling - Remote Course
Harvard University
USA03-2025
Skills
- Communication: Multilingual Communication (French, English, Filipino), Handling international clients
- Customer Relations: Customer Relationship Management (CRM), Call Handling & Customer Support
- Software & Systems:ERP/Property Management: SAP (for TMS, PMS), Opera, AS400
Productivity & Collaboration: Microsoft (Outlook, Teams, other Microsoft applications)
Service & Identity Management: ServiceNow, SailPoint
E-commerce: Prestashop
Other: Péticles
- Project Management: Implementation & Process Optimization, Risk and Issue Management
- Sales & Negotiation: Negotiation & Sales
Languages
French
First Language
English
Proficient (C2)
C2
Filipino
Proficient (C2)
C2
Timeline
Implementation Expert - EMMA Project
Radisson hospitality SL
11.2024 - 05.2025
Cleaner
Kaiku Siivouspalvut Oy
08.2024 - 09.2024
Customer Service representative
Armatis Laser Contact
07.2020 - 12.2020
Sales Manager
Décoration d'Autrefois
01.2019 - 01.2020
Customer Service Representative Social Housing
Aube Immobilier
12.2017 - 07.2018
Ticketing Agent
SNCF
03.2017 - 08.2017
Sales Coordinator
CPH Immobilier
05.2011 - 08.2016
Data Science Wrangling - Remote Course
Harvard University
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