MARIBEL RODRIGUEZ
SAN GIJAN
Summary
An experienced Sales and Reservation Agent in the hotel industry. Currently I´m part of team that manages the sales of 7 hotels with more than 1.800 hotel rooms. Open and positive communicator with calm and level-headed in searching for new business opportunities.
Overview
13
13
years of professional experience
Work History
BOOKING and SALES AGENT HOTEL
HIPOTELS
NOVO SANCTI PETRI
06.2013 - Current
- Developed relationships with customers by providing excellent customer service. B2C and B2B
- Work closely with Revenue Manager and support hotel receptions.
- Maintaining bookings, modifications, cancellations, massages, and requetst on line travel agencies ( OTA ) and any third - party extranets.
- Blocking in system for MICE, Transfer manually in PMS group rooming lists.
- Synchronization of sending the reservations by integration, checking of downloading reservations in interface.
FRONT DESK and BACK OFFICE HOTEL
HIPOTELS
04.2011 - 06.2013
- Guest register, dealing with guest complaints.
- Reservation "on request", allotments control, release date, stop sales, NO SHOW manager.
- Upselling additional facilities and services.
- Personalized services for VIP customers.
Education
Tourism Management
University of Seville
Jerez, SpainSkills
- Inbound Calls
- Sales strategy development
- Client Relations
- Paperwork Processing
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2
Timeline
BOOKING and SALES AGENT HOTEL
HIPOTELS
06.2013 - Current
FRONT DESK and BACK OFFICE HOTEL
HIPOTELS
04.2011 - 06.2013
Tourism Management
University of Seville
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