Vianny Reyes
Resumen profesional
Administrative professional with extensive experience in front desk and telephone customer service, incident management and operational coordination in fast-paced environments. Used to working under pressure while maintaining a professional and friendly attitude. English level B1 (Intermediate).
Datos destacados
24
24
years of professional experience
Experiencia
PASSENGER SERVICE AGENT
Ryanair - iHandling Aviation Airlines Airport S.L.
Palma
2019.07 - 2025.11
- Front desk passenger assistance.
- Check-in and baggage processing.
- Flight documentation verification.
- Providing information and resolving queries for national and international customers.
- Boarding coordination with operational teams.
- Managing high-pressure situations while maintaining professionalism.
ADMINISTRATIVE ASSISTANT (AFTER-SALES, LOGISTICS AND CUSTOMER SERVICE)
Signo Editores, S.L.
Palma
2009.05 - 2017.09
- Full after-sales service management and customer satisfaction follow-up.
- Telephone support, handling complaints, returns and exchanges.
- Logistics coordination with warehouse and delivery staff.
- Goods reception and organisation.
- Support in accounts receivable management.
- General administrative support and database maintenance.
ADMINISTRATIVE ASSISTANT
Huevos Fritos Producciones, S.L.
Cáceres
2002.05 - 2008.04
- Budget administration and treasury control.
- Project preparation and operational coordination.
- Institutional and media relations.
- Sponsor acquisition.
Formación
Administrative Vocational Training -
Instituto Ágora
High School Diploma - undefined
Instituto Profesor Hernández Pacheco
Enfatiza tus habilidades clave
- Front desk and telephone customer service
- Incident resolution
- Document management
- Microsoft Office (Excel, Word)
- ERP systems (Dynamics, Navision, Axapta)
- AI knowledge applied to administrative efficiency
Idiomas
Spanish
English
Personalizado
- AI & ChatGPT, 60 hours, 2025
- Digital Marketing & Automation, 60 hours, 2025
- Telephone Customer Service Training, 2021
- Digitalisation Applied to Productive Sector, 2021-2022
Cronología
PASSENGER SERVICE AGENT
Ryanair - iHandling Aviation Airlines Airport S.L.
2019.07 - 2025.11
ADMINISTRATIVE ASSISTANT (AFTER-SALES, LOGISTICS AND CUSTOMER SERVICE)
Signo Editores, S.L.
2009.05 - 2017.09
ADMINISTRATIVE ASSISTANT
Huevos Fritos Producciones, S.L.
2002.05 - 2008.04
High School Diploma - undefined
Instituto Profesor Hernández Pacheco
Administrative Vocational Training -
Instituto Ágora