Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Maria Victoria Mistage Sebastiani

Maria Victoria Mistage Sebastiani

Madrid

Summary

Dynamic and results-driven professional with extensive experience at Starbucks Corporation, excelling in hospitality service and cash handling. Proven ability to enhance customer satisfaction through effective conflict resolution and suggestive selling. Recognized for reliability and strong organizational skills, adept at thriving in high-pressure environments while managing multiple tasks efficiently.

Overview

3
3
years of professional experience

Work History

Wait Staff Member

Starbucks Corporation
11.2023 - Current

In the year and 5 months I have been working for the company I have acquired all the necessary information to give the best treatment to the client and that the establishment works efficiently. I manage with ease the elaboration of drinks and cash transactions, for my commitment and good work the last 5 months I was preparing for the position of supervisor so I have learned how to take shifts and solve conflict situations with both customers and employees, the office work that goes with the position such as filling Excel tables, writing emails, placing orders for merchandise, execution of schedules, among other things, I have also learned how to Work under pressure and keep control of stressful situations.

Community Manager

Nakama Digital
10.2021 - 02.2022

Siendo Community manager llevaba el cargo de manejo de redes sociales como son instagram, Facebook y Twitter, siendo mi labor el crear contenido para varias empresas que ayudaría a expandir su clientela, también estaba en el área de atención al público por vía telefónica para ayudarles con todas sus dudas y/o problemas. gracias a este trabajo aprendí a manejar aplicaciones de edición y creación de videos.

Shop Assistant

Market Shop
08.2022 - 04.2023

In the months I was working at the Market Shop clothing store, I learned how to use the cash register, how to deal directly with the public, and everything that comes with working with the public and tools to help increase profits at the start, such as suggested sales, visual sales, and knowing the best accessories to make the customer feel comfortable with their visit and for the store to make the most profit possible.

Education

Colegio Nuestra Señora De Las Nieves
Venezuela
07.2021

Skills

  • POS system operation
  • Handling complaints
  • Cash handling
  • Hospitality service expertise
  • Suggestive selling
  • Customer service
  • Multitasking and organization
  • Reliable and responsible

Languages

ingles
Upper intermediate (B2)
Italian
Elementary (A2)
Spanish
Bilingual or Proficient (C2)

Timeline

Wait Staff Member

Starbucks Corporation
11.2023 - Current

Shop Assistant

Market Shop
08.2022 - 04.2023

Community Manager

Nakama Digital
10.2021 - 02.2022

Colegio Nuestra Señora De Las Nieves
Maria Victoria Mistage Sebastiani