Maria Victoria Eilertsen
Benalmadena
Summary
Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution.
Overview
14
14
years of professional experience
Work History
Banking Customer Service Representative/Advisor
Bank Norwegian (through concentrix)
Benalmadena
06.2024 - Current
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Explained banking procedures and regulations to customers accurately.
Customer Advisor
Sector Alarm As
Fuengirola
05.2023 - 06.2024
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely, first-time resolution.
IT Consultant
Cloudmaster As
Tønsberg
12.2021 - 01.2023
- Communicated with service users, explaining complex technical information with ease and clarity.
- Assisted users with network access and technical troubleshooting to reduce downtime.
- Collaborated with cross-functional teams to adopt and implement innovative tech solutions.
Airport Customer Service Agent
Sandefjord Lufthavn As
Sandefjord
03.2010 - 02.2022
- Connected clients with resources to complete travel documents, insurance and currency exchanges.
- Assisted customers with finding favourable rates for desired reservation dates, times and locations.
- Secured bookings through phone, email and webchat sales, using expert hotel product and service knowledge.
Education
Videregående - Tourism
Thor Heyerdahl Videregående Skole
Larvik, NorwayBachelor - Human Resource
Human Resource Management
Oslo, NorwayCertificate of Higher Education - IT Operation and programming
Tisip Fagskole
Trøndhein, NorwayCertificate of Higher Education - Innovation and Change Management
Høgskolen i Vestlandet
Bergen, NorwaySkills
- Service Management
- Information Security
- Refund Processing
- Complaint Handling
- Customer Service
- Call Centre Experience
- Transport and Hotel Booking
- Telephone Switchboard Operation
- Payment Processing
Timeline
Banking Customer Service Representative/Advisor
Bank Norwegian (through concentrix)
06.2024 - Current
Customer Advisor
Sector Alarm As
05.2023 - 06.2024
IT Consultant
Cloudmaster As
12.2021 - 01.2023
Airport Customer Service Agent
Sandefjord Lufthavn As
03.2010 - 02.2022
Videregående - Tourism
Thor Heyerdahl Videregående Skole
Bachelor - Human Resource
Human Resource Management
Certificate of Higher Education - IT Operation and programming
Tisip Fagskole
Certificate of Higher Education - Innovation and Change Management
Høgskolen i Vestlandet
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