Mariano Dodero
Barcelona
Summary
Versatile Technical Support Representative skilled at
Technology inclined professional possesses strong troubleshooting capabilities and customer oriented attitude. Experienced in providing network and software support to users and offering clients easy to understand guidance and actionable advice.
Overview
13
13
years of professional experience
Work History
IT Support Engineer
EMAS IT
03.2023 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems like Service Now, Assist and FreshServices to manage and process support actions and requests.
- Field technician helping with incidents management, on-site user assistance for major IT consulting such as Hemmersbach, Eusolve and Sermicro on multinational companies like CocaCola, Omya, RWE, Adevinta and Seqirus.
- Managed Office 365, SCCM and Helpdesk tools to offer complete customer support service.
IT Field Support Technician
Becomit
08.2022 - 12.2022
- On-site Technician on TMB Renove Project Administrating devices using AirWatch (MDM) platform and Citrix for remote connection.
- Successfully executed data migration and system installation on over 800 laptops
- Provided user assistance through helpdesk tools and on-site support.
- Managing incidents using Footprints platform.
Technical Project Manager
Comision Tecnica Mixta De Salto Grande
06.2018 - 02.2022
- Leading installation and connection of copper cabling.
- Leading installation, testing, and maintenance of almost 2km of optical fiber mounted 1,7m under field.
- Mounting and maintenance of networking devices and CCTV
system. - Skilled assembly of Telecommunications CPD.
- Updated customers and senior leaders on progress and blocks.
- Supervised team of 3.
Computer Technician Owner
Manzana Mordida Concordia
03.2015 - 02.2022
- Diagnosis and repair hardware at component level of Apple devices (SMD welding).
- Diagnosis and Repair Software of Apple Devices.
- Customer Services for Small Business and Corporate Users.
- Mounting, installing, and managing of small business Networks.
- 4 individuals under my Charge.
IT Engineer
Informatica Dodero
03.2011 - 02.2018
- Performed hardware repair tasks, diagnosis and hardware replacement.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed periodic maintenance and implementing preventive checks on customer equipment.
- Managing Customers Networks through Windows Server system.
- 2 individuals under my charge.
Education
Information Technology Engineering -
Universidad Nacional De Entre Rios
Concordia, ArgentinaSkills
- Windows Server Administration
- Office 365 managing
- Hardware diagnostics
- Wireless Networking
- Help Desk Support
- Incident Management
- Mobile Device Management
- Network Troubleshooting
- MacOS and iOS managing
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
IT Support Engineer
EMAS IT
03.2023 - Current
IT Field Support Technician
Becomit
08.2022 - 12.2022
Technical Project Manager
Comision Tecnica Mixta De Salto Grande
06.2018 - 02.2022
Computer Technician Owner
Manzana Mordida Concordia
03.2015 - 02.2022
IT Engineer
Informatica Dodero
03.2011 - 02.2018
Information Technology Engineering -
Universidad Nacional De Entre Rios
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