Marianna Szinek Kenesy

• Resolve critical customer issues through hands-on coding, developing custom solutions that enhance product functionality and user experience

• Bridge customer needs and C-suite strategy, translating technical challenges into actionable insights for product development

• Lead the ongoing improvement of Userlist's documentation, creating clear guides that empower users and reduce support tickets

• Balance hands-on problem-solving with high-level strategy, ensuring Userlist's position as a customer-centric SaaS leader

• Managed a diverse team across 5 time zones, improving collaboration and project efficiency by 40%.
• Implemented asynchronous communication strategies and a 'follow-the-sun' work model to accommodate international workflows and time zones, boosting productivity by 30%.
• Resolved a backlog of 4,000+ support issues, reducing tickets to 0 within six months by creating documentation, enhancing tooling, and streamlining support processes.
• Fostered strong collaboration with IT, Product, and Design teams, establishing effective feedback loops, enhancing issue reporting, and aligning on product vision.

• Architected major features of a scalable, blockchain-based music NFT platform, enabling real-time royalty tracking and distribution for artists, while ensuring compliance with complex international copyright laws
• Directed a project to implement a secure payment gateway for a client’s e-commerce platform, integrating multi-factor authentication and fraud detection algorithms, using technologies like Stripe and Shopify, ensuring seamless API integration and data security.
• Developed an in-house fraud detection system that significantly reduced chargebacks (which accounted for 30% of revenue), addressing issues of money laundering and fraudulent purchases.
• Reduced operational costs by 25% by streamlining processes, reducing team size from 10 to 3, and ensuring staff were equipped with the necessary technical skills and tooling.

• Provide strategic leadership and project management for a consulting agency delivering technology solutions to clients, primarily within the US.
• Implemented agile methodologies and innovative project management tools across the organization, resulting in improving increase in on-time project deliveries and significantly improved client satisfaction scores.
• Direct project roadmaps from ideation to completion, ensuring alignment with clients’ business goals and technical requirements.
• Pioneered a rapid prototyping methodology, allowing clients to visualize and iterate on solutions quickly, resulting in a 40% reduction in project scoping time and increased client buy-in