Marianna Arcangeletti
Cantiano
Summary
Good customer service skills with a background as a waitress, showcasing strong professional and communication skills. friendliness, high organization, and excellent problem-solving abilities to providing top-notch service to ensure customer satisfaction.
Overview
10
10
years of professional experience
Work History
Au Pair
AuPair World
2021.06 - Current
- Work exchange cultural living with a Spanish family
- Care and assistance of the children
- Help with housework.
- Developed bilingual abilities in languages through conversation and activities.
- Performed multiple other duties as required by parents
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Au Pair
AuPair World
2021.02 - 2021.03
- Work exchange cultural living with a German family
- Care and assistance of the children
- Help with housework
- Performed multiple other duties as required by parents
Au Pair
AuPair World
2018.07 - 2019.05
- Work exchange cultural living with a Irish/Filipino family
- Care and assistance of the children
- Developed abilities in languages through conversation and activities.
- Help with light housekeeping duties
Waitress
Restaurante Pamonharia Tradicional
2015.01 - 2017.08
- Order collection
- Cleaning and washing dishes
- Collected payment for food and drinks served
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Excellence in passenger service and support course -
Qualifica Comissário
2024-01
English Certificate Course For Flight Attendant -
GOAL Inglês
2022-01
Interpreting body language course -
Life Learning
2020-01
Business travel etiquette course -
Life Learning
2020-01
Brazilian Portuguese Language certificate Course -
Life Learning
2020-01
Spanish Language certificate -
Life Learning
2020-01
BLSD First Aid - Cardiopulmonary resuscitation and use of defibrillator
Certificate (non-health)
2019-01
English Certificate as a Foreign Language Level B2 -
Mallow College, Ireland
2018-01
Theoretical And Practical Flight Attendant certificate course -
AHV - Escola De Aviaçaocivil Brazil
2017-01
High school degree - art Of Ceramic
Institute of Art - "I.I.S. G. Mazzatinti" Italy
2014-01
Skills
- Good communication skills
- Interpersonal skills
- Good adaptability skills in multicultural environments
- teamwork
- Detail-oriented
- Empathy
- Problem-solving
- Good knowledge of Windows operating system and Microsoft office programs ( Word, PowerPoint, Excel)
Personal Information
- Date of Birth: 04/02/95
- Nationality: Italian
Languages
Italian
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Au Pair
AuPair World
2021.06 - Current
Au Pair
AuPair World
2021.02 - 2021.03
Au Pair
AuPair World
2018.07 - 2019.05
Waitress
Restaurante Pamonharia Tradicional
2015.01 - 2017.08
Excellence in passenger service and support course -
Qualifica Comissário
English Certificate Course For Flight Attendant -
GOAL Inglês
Interpreting body language course -
Life Learning
Business travel etiquette course -
Life Learning
Brazilian Portuguese Language certificate Course -
Life Learning
Spanish Language certificate -
Life Learning
BLSD First Aid - Cardiopulmonary resuscitation and use of defibrillator
Certificate (non-health)
English Certificate as a Foreign Language Level B2 -
Mallow College, Ireland
Theoretical And Practical Flight Attendant certificate course -
AHV - Escola De Aviaçaocivil Brazil
High school degree - art Of Ceramic
Institute of Art - "I.I.S. G. Mazzatinti" Italy