Mariana Sá Nogueira
Director At Santander Portugal
Lisbon
Summary
Dynamic and motivated professional with 17 years' experience at Santander Portugal, 10 of which in leadership roles and in various different areas, from business and marketing to distribution models and, more recently, in support areas for the commercial network.
I consider myself to be a versatile person, with a great ability to adapt to change, creative and curious. Continuous learning and collaboration are essential values for me, which I try to apply in my day-to-day life and as a leader.
I highly value sharing experiences and believe that a leadership course at an international school, with women from different countries and industries, is an excellent opportunity to continue my growth path as a leader in the banking industry.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Commercial Hubs Director
Santander Portugal
2023.05 - Current
- Successfully leading and motivating a team of over 70 employees
- Responsible for implementing a new unit combining the front and back office with the aim of achieving greater efficiency and better customer experience in key processes
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Head of Mortgage & Personal Loans Operations
Santander Portugal
2022.01 - 2023.04
- Coordinated a team of 18 employees in order to deliver execution of mortgage and personal loans operations (new business and portfolio management)
- Transformed core processes with automated workflows, achieving high impacts on productivity and cost reduction
- Enhanced team motivation and customer centricity, resulting in greater NPS for our line of business
- Created a change management and support team to enhance adoption of new processes by our branches.
Omnichannel Distribution Manager
Santander Portugal
2020.06 - 2021.12
- Reviewed Santander’s distribution model to achieve better customer service and greater cost efficiency
- Redefined Santander's remote branch strategy and launched an innovative service model for digital and multichannel customers
- Implemented branch network restructuring plan in cooperation with core teams and established key KPIs to measure its impact on business and customer NPS.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Head of Strategic Planning for Individuals
Santander Portugal
2019.01 - 2020.05
- Performed Market Analysis in order to identify the major industry and costumer trends, and propose new strategies to achieve greater customer growth and loyalty
- Strategy and value proposition for University Students and Young Adults, as well as for Foreigners living in Portugal.
- Implemented customer strategy in cooperation with product management and commercial teams
Head of Current Accounts & Investment Products
Santander Portugal
2016.01 - 2018.12
- Defined strategy for current accounts and investment products, and ensured its implementation in coordination with various internal areas.
- Responsibility over the fees revenue model with relevant impacts on annual results, and active participation in the integration of two retail banks bought by Santander.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Head of Loans and Mortgage Products
Santander Portugal
2013.01 - 2015.12
- Defined product strategy and managed the portfolio of loans and mortgage products, ensuring its implementation in coordination with various internal areas
- Responsible for relaunching the internal dynamics of these products after the financial crisis
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Mortgage Products Manager
Santander Portugal
2007.07 - 2012.12
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Created and implemented innovative solutions for customers with difficulties in paying their debt.
- Implementation of strategic projects in other product areas, namely current accounts, boosting my cross-functional development
Education
Multipliers - Leadership
BTS Company
Lisbon, Portugal 2001.04 -
Individual Communication And Leadership Program -
Academia Fale Menos, Comunique Mais
Lisbon, Portugal 2001.04 -
Santander Elevate -
Nova School of Business And Economics
Lisbon 2019.12 - 2020.05
Women Executive Programme -
Catolica Lisbon
Lisbon 2013.10 - 2014.05
Bachelor and Master in Management -
Nova School of Business And Economics
Lisbon 2002.09 - 2007.05
Skills
Business Development
undefinedTimeline
Commercial Hubs Director
Santander Portugal
2023.05 - Current
Head of Mortgage & Personal Loans Operations
Santander Portugal
2022.01 - 2023.04
Omnichannel Distribution Manager
Santander Portugal
2020.06 - 2021.12
Santander Elevate -
Nova School of Business And Economics
2019.12 - 2020.05
Head of Strategic Planning for Individuals
Santander Portugal
2019.01 - 2020.05
Head of Current Accounts & Investment Products
Santander Portugal
2016.01 - 2018.12
Women Executive Programme -
Catolica Lisbon
2013.10 - 2014.05
Head of Loans and Mortgage Products
Santander Portugal
2013.01 - 2015.12
Mortgage Products Manager
Santander Portugal
2007.07 - 2012.12
Bachelor and Master in Management -
Nova School of Business And Economics
2002.09 - 2007.05
Multipliers - Leadership
BTS Company
2001.04 -
Individual Communication And Leadership Program -
Academia Fale Menos, Comunique Mais
2001.04 -
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