Mariana Pérez
San Antonio
Summary
Bilingual educator with 5+ years of experience delivering exceptional customer service and driving measurable results through communication, data analysis, and relationship-building. Skilled in de-escalation, empathetic listening, and clear communication. Proven ability to meet goals, adapt quickly, and support clients with professionalism and care. Seeking to leverage transferable skills into the Customer Care Advisor role at GoodLeap.
Overview
11
11
years of professional experience
Work History
Spanish Teacher & 9th Grade Team Leader
IDEA Ingram Hills
06.2022 - Current
- Led a team of 9th grade educators, facilitating collaboration, coaching, and data-driven decision making.
- Collected, analyzed, and communicated performance data to ensure goals were met and exceeded.
- Built strong relationships with diverse stakeholders, ensuring satisfaction and trust.
Kindergarten Teacher
IDEA Ingram Hills
08.2021 - 05.2022
- Delivered personalized service and support to families, adapting to changing needs with flexibility.
- Resolved conflicts diplomatically, ensuring all parties felt heard and valued.
- Maintained accurate records and progress documentation with attention to detail.
Customer Service Representative
San Felipe Del Rio Consolidated Independent School District
06.2014 - 07.2015
- Answered phones, greeted visitors, and assisted new hires with onboarding.
- Guided teachers and staff through hiring and benefits processes.
- Maintained a professional, welcoming front desk environment.
Education
Bachelor of Arts - Psychology
Texas A&M University–Corpus Christi
05.2020
Skills
- Customer Service & Relationship Management
- Bilingual Verbal & Written Communication
- Active Listening & Conflict Resolution
- Data Analysis & Progress Tracking
- Team Collaboration & Leadership
- Adaptability & Continuous Learning
- Microsoft Office & Digital Tools
Timeline
Spanish Teacher & 9th Grade Team Leader
IDEA Ingram Hills
06.2022 - Current
Kindergarten Teacher
IDEA Ingram Hills
08.2021 - 05.2022
Customer Service Representative
San Felipe Del Rio Consolidated Independent School District
06.2014 - 07.2015
Bachelor of Arts - Psychology
Texas A&M University–Corpus Christi
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