Mariana Morar
London,United Kingdom
Summary
A dedicated and detail-oriented business travel counsellor with experience in managing complex corporate travel arrangements for global clients. Skilled in utilizing GDS systems (Amadeus) and providing exceptional customer service. Known for being highly organized, punctual, and committed to achieving high levels of client satisfaction. Adept at handling challenging requests, ensuring cost-effective travel solutions, and maintaining excellent client relationships.
Overview
3
3
years of professional experience
Work History
Business Travel Consultant
CWT
London, United Kingdom
2022.10 - Current
- Manage end-to-end booking of business travel for a diverse range of global corporate clients, ensuring timely and cost-effective travel solutions.
- Utilize the GDS system, Amadeus, to book flights, accommodations, car hires, and other travel services, ensuring smooth travel itineraries.
- Demonstrate a strong understanding of account policies, ensuring all client travel requests align with their objectives and guidelines.
- Regularly handle worldwide itineraries, ensuring clients' needs are met, regardless of time zones or complexity.
- Support the team by taking on additional responsibilities, such as being nominated as the Fire Warden for the office.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
- Collaborated with colleagues across departments within the organization when needed.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
Team Member
Pret a manger
London, United Kingdom
2021.11 - 2022.06
- Rotated through series of different stations based on team needs.
- Upheld high standards of productivity and quality in operations.
- Developed strong communication skills and the ability to resolve customer issues effectively, ensuring satisfaction during busy periods.
- Maintained self-control in high-pressure situations, ensuring that customers remained satisfied, despite challenges.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Trained new team members using approved training materials and information.
Education
Tourism And Travel Management
The College of Haringey, North East London
London2022-06
High School Diploma -
Broomfield Shool
London2014-09
Skills
- Global travel expertise
- Travel logistics
- Organizational development
- Team oversight
- Budget management
- Analytical thinking
- Supplier relations
- Computer competency
- Business development
- In-depth industry awareness
Languages
Romanian
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Business Travel Consultant
CWT
2022.10 - Current
Team Member
Pret a manger
2021.11 - 2022.06
Tourism And Travel Management
The College of Haringey, North East London
High School Diploma -
Broomfield Shool